Ashley Lyon
Columbia
Summary
- As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
- Dynamic body piercer with extensive experience at The Piercing Parlor, excelling in client consultations and infection prevention. Recognized for enhancing client satisfaction through personalized aftercare education and expert piercing techniques. Proven ability to train staff and manage appointments efficiently, fostering a welcoming atmosphere and building a loyal customer base.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Body Piercer
The Piercing Parlor
09.2019 - 09.2025
- Performed body piercing procedures adhering to strict safety and sanitation protocols.
- Educated clients on aftercare practices and potential risks associated with body modifications.
- Assisted in training new piercers on techniques, equipment handling, and customer service standards.
- Developed customized piercing plans based on client preferences and anatomical considerations.
- Resolved client concerns efficiently, fostering a welcoming and professional atmosphere.
- Maintained inventory of tools and supplies, ensuring readiness for all appointments.
- Implemented best practices to enhance procedural efficiency and minimize wait times for clients.
- Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
- Helped organize promotional events at the studio to increase brand awareness and attract new customers.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Provided emotional support and companionship to clients.
Assistant Manager
Arbys Resturant
09.2005 - 09.2019
- Supervised daily restaurant operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on efficient food preparation and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic menu updates.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Cosmetology - Cosmetology
Kenneth Shuler
Columbia, CA06-2009
High School Diploma -
Richland Northeast High School
Columbia, SC05-2005
Skills
- Client consultation
- Sterilization techniques
- Stress tolerance
- Infection prevention
- Bloodborne pathogens
- Anatomy
- Aftercare instructions
- Piercing placement
- Jewelry selection
- Appointment scheduling
- Strong work ethic
- Customer service
Certification
- American Red Cross Adult, Child, and Baby First Aid/CPR/AED Certified (11/28/24-Valid for 2 years)
- Biologix Bloodborne Pathogen Training Certified (9/2/25-Valid for 1 year)
Timeline
Body Piercer
The Piercing Parlor
09.2019 - 09.2025
Assistant Manager
Arbys Resturant
09.2005 - 09.2019
Cosmetology - Cosmetology
Kenneth Shuler
High School Diploma -
Richland Northeast High School
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