Ashley Montgomery
Spartanburg
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Self Employed Services
Spartanburg
03.2015 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Registered Medical Assistant
Spartanburg Regional Medical Center
Spartanburg
06.2005 - 05.2015
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Prepared laboratory specimens for analysis and organized lab results.
- Performed patient assessments, including vital signs and medical history documentation.
- Ensured all medical equipment was functioning properly prior to use.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Collected specimens for laboratory testing according to accepted standards.
- Maintained clinical records according to HIPAA regulations.
Education
BBA - Business Administration And Management
Strayer University
Greenville 05-2027
Medical Terminology - Nursing
Benedict College
Columbia, SC05-2004
High School Diploma -
Dorman High School
Roebuck, SC05-2003
Skills
- Customer service
- Patient assessment
- Medical terminology
- Inventory management
- Call center analytics
- Effective communication
- Team collaboration
- Problem solving
- Management of remote employees
- Personnel training and development
- Workforce management
- Call monitoring
- Call center management
- Project management
Timeline
Customer Service Manager
Self Employed Services
03.2015 - Current
Registered Medical Assistant
Spartanburg Regional Medical Center
06.2005 - 05.2015
BBA - Business Administration And Management
Strayer University
Medical Terminology - Nursing
Benedict College
High School Diploma -
Dorman High School