Ashley Ochoa
Irmo
Summary
Professional with a solid background in retail and hospitality, excelling in high-pressure settings. Effective communicator with a history of fostering teamwork among diverse groups. Demonstrated success in driving customer satisfaction and streamlining business operations. Known for quick learning and a proactive approach to challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Manager
Tractor Supply Distribution Center
Irmo
05.2025 - 06.2025
- Supported individual team members through targeted guidance and mentoring to enhance overall performance.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Answered phone calls regarding inquiries about products or services.
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Upheld high standards of productivity and quality in operations.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Lead Cook
Kwik Way
Ballantine
03.2023 - 05.2024
- Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Managed inventory and ordering of food supplies to ensure efficient operations.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Evaluated customer feedback regarding taste, presentation, temperature accuracy, speed of service.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Kept stations stocked and ready for use to maximize productivity.
- Stood in for other members of kitchen staff.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Oversaw the preparation of meals for special events and catering functions.
- Trained new kitchen staff on cooking techniques and kitchen procedures.
Team Lead
Tractor Supply
Socastee
03.2022 - 03.2023
- same experience and skills as my most recent employment with Tractor Supply
- did end of day reports and counted money
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- did daily hub tasks
- Coordinated team resources to achieve project goals.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- loaded and stocked feed
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Associate of Science - Nursing
Midlands Technical College
West Columbia, SC04-2001
Skills
- Team building
- Employee training
- Inventory management
- Customer service
- Conflict resolution
- Time management
- Quality control
- Effective communication
- Workflow organization
- Problem solving
- Motivational
- Employee scheduling
- Operational excellence
- Equipment inventory
- Crisis management
- Task delegation
- Negotiation and conflict resolution
- Problem-solving abilities
- Professional and courteous
- Self motivation
Certification
- forklift certified
- propane certified
Timeline
Team Manager
Tractor Supply Distribution Center
05.2025 - 06.2025
Lead Cook
Kwik Way
03.2023 - 05.2024
Team Lead
Tractor Supply
03.2022 - 03.2023
Associate of Science - Nursing
Midlands Technical College
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