Ashley Shock

Senior Certified Pharmacy Technician

Walgreens

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Stocked, labeled, and inventoried medication to keep accurate records.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved third-party billing, computer system and customer service issues.