Ashley Stewart
Hanahan
Summary
Accomplished Customer Service Representative with expertise from T- Mobile, excelling in problem resolution and relationship building. Leveraged critical thinking and active listening to enhance customer satisfaction. Streamlined communication processes, improving response times by 20%. Proficient in CRM software, ensuring efficient data entry and follow-up. Skilled in cross-functional collaboration to drive service improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon Wireless
01.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed complex escalations, providing effective solutions while maintaining positive customer relationships.
- Analyzed feedback trends, recommending process improvements to enhance service delivery.
- Collaborated with cross-functional teams to streamline communication and improve issue resolution times.
Call Representative
Tmobile
03.2020 - 08.2024
- Provided accurate product information to customers, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline call processes, improving response times significantly.
- Resolved customer issues while maintaining composure and professionalism in challenging situations.
- Handled high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
- Utilized CRM software to document interactions and track follow-up actions effectively.
Photographer
Photogenic
05.2017 - 01.2020
- Collaborated with clients to understand their vision and requirements.
- Organized photo shoots, ensuring all necessary equipment was prepared.
- Assisted in editing photos utilizing Adobe Lightroom and Photoshop software.
- Captured high-quality images using DSLR and mirrorless cameras.
Education
Associate of Arts - Photography
Trident Technical College
Charleston, SC06-2017
General Studies
Goose Creek High
Goose Creek, SC05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Certification
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Timeline
Customer Service Representative
Verizon Wireless
01.2024 - Current
Call Representative
Tmobile
03.2020 - 08.2024
Photographer
Photogenic
05.2017 - 01.2020
Associate of Arts - Photography
Trident Technical College
General Studies
Goose Creek High
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