Ashley Sumpter
Columbia
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Food Lion
09.2011 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures
- Completed routine store inventories
- Empowered team members by delegating tasks effectively while also offering guidance when needed
- Trained and managed associates
- Managed scheduling for store shifts to accomplish proper staffing
- Assisted store manager in meeting standards for customer service and quality
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service
Customer Service Manager
Food Lion
04.2007 - 09.2011
- Hired, trained and regularly mentored associates on customer service
- Maintained accurate cash for the front end
- Scheduling for Sales associates and office assistants
- Assisted customers through the check out delivering a great experience
Education
Associate of Applied Science - Marketing
Midlands Technical College
West Columbia, SC05-2014
Associate in Business - Management
Midlands Technical College
West Columbia, SC05-2014
Skills
- Problem-solving
- Customer service
- Retail operations
- Hiring and training
- Inventory control
- POS systems operations
- Time management
- Scheduling
- Store opening and closing
- Store operations
Certification
Safemark Certified
Timeline
Assistant Store Manager
Food Lion
09.2011 - Current
Customer Service Manager
Food Lion
04.2007 - 09.2011
Associate of Applied Science - Marketing
Midlands Technical College
Associate in Business - Management
Midlands Technical College
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