Ashley Velazquez
Duncan
Summary
Dynamic Support Specialist with a proven track record at NXAL, adept at optimizing workflows and enhancing customer relationships. Bilingual in English and Spanish, skilled in SAP and training development. Recognized for problem-solving abilities and fostering team collaboration, driving efficiency and engagement across departments.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
9
9
years of professional experience
Work History
Support Specialist
NXAL
10.2024 - Current
- Reports to the assistant manager and is responsible to carry all day to day tasks per require. The AOSS is a hybrid position that helps in administrative manners to all departments.
- Coordinated with cross-functional teams to streamline support processes and improve response times.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Warehouse Worker
NXAL
02.2020 - 09.2024
- Operated forklifts to efficiently transport materials across warehouse facility.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Supported training of new staff on operational procedures and safety practices.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded and unloaded shipments, adhering to safety protocols and handling procedures.
Manager
Country Horn Restaurant
05.2018 - 11.2019
- Managed budgets effectively, ensuring resource allocation aligned with strategic priorities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Claro Puerto Rico
11.2016 - 09.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Business Administration -
Universidad Interamericana De Puerto Rico- Recinto De Arecib
Arecibo, PRSkills
- Customer relationship management
- Bilingual (english & spanish)
- SAP
- Training and coaching
- Empathy and patience
- Activity planning
- Relationship building
- Problem-solving
- Attention to detail
- Highly professional
- Microsoft windows and office
- Training materials development
Languages
Spanish
Native or Bilingual
Timeline
Support Specialist
NXAL
10.2024 - Current
Warehouse Worker
NXAL
02.2020 - 09.2024
Manager
Country Horn Restaurant
05.2018 - 11.2019
Customer Service Representative
Claro Puerto Rico
11.2016 - 09.2018
Master of Business Administration -
Universidad Interamericana De Puerto Rico- Recinto De Arecib