Overview
Work History
Education
Skills
Timeline
Generic

Ashley Walker

Lexington

Overview

4
4
years of professional experience

Work History

Ice Cream Lead

BOHO Pizza and Brew
11.2023 - Current
  • Assisted in packaging finished products for display and sale.
  • Provided excellent customer service by answering questions about flavors.
  • Assisted in creating new flavor combinations based on customer preferences.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Monitored temperatures to ensure proper consistency and texture.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.

Server

BOHO Pizza and Brew
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Supervisor

Mingos Cookies
03.2021 - 11.2024
  • Trained staff on best practices to enhance service delivery.
  • Conducted performance reviews to support employee development.
  • Increased customer satisfaction with streamlined service procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

Current Freshman - Nursing

Midlands Technical College
West Columbia, SC

Skills

  • Training staff
  • Strong work ethic
  • Customer service
  • Flexible schedule
  • Problem-solving
  • Workplace safety

Timeline

Ice Cream Lead

BOHO Pizza and Brew
11.2023 - Current

Server

BOHO Pizza and Brew
11.2023 - Current

Supervisor

Mingos Cookies
03.2021 - 11.2024

Current Freshman - Nursing

Midlands Technical College

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Ashley Walker