Ashley Walker
Lexington
Overview
4
4
years of professional experience
Work History
Ice Cream Lead
BOHO Pizza and Brew
11.2023 - Current
- Assisted in packaging finished products for display and sale.
- Provided excellent customer service by answering questions about flavors.
- Assisted in creating new flavor combinations based on customer preferences.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Monitored temperatures to ensure proper consistency and texture.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
Server
BOHO Pizza and Brew
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Supervisor
Mingos Cookies
03.2021 - 11.2024
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Increased customer satisfaction with streamlined service procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Current Freshman - Nursing
Midlands Technical College
West Columbia, SCSkills
- Training staff
- Strong work ethic
- Customer service
- Flexible schedule
- Problem-solving
- Workplace safety
Timeline
Ice Cream Lead
BOHO Pizza and Brew
11.2023 - Current
Server
BOHO Pizza and Brew
11.2023 - Current
Supervisor
Mingos Cookies
03.2021 - 11.2024
Current Freshman - Nursing
Midlands Technical College