Ashley Miller
Eastover
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
15
15
years of professional experience
Work History
Agent Compliance Coordinator
Companion Life
01.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Performed weekly QC for our partners.
- Verify agents state licenses to appoint agent to sell business with Companion Life.
Data Entry Coordinator
Maginet/ Companion Life
09.2023 - 01.2024
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
Patient Care Coordinator
Vision Therapy Institute
09.2020 - 09.2023
- Oversee company data entry, while updating medical records, collecting co-payments, verifying patient insurance information and entering claim information
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring to correct area
Opthalmic Technician
Eye Associates of Cayce
03.2019 - 09.2020
- Document actions by completing forms, reports, logs, and records
- Processed vision claims, averaging 3,000 records per month
- Updated and alphabetized records for 130+ customers and employees 5 days per week
- Greeted 100% of customers in an approachable manner to optimize the customer experience
- Closed and balanced POS system 5 evenings per week with 0 errors or shortages
- Navigated customer checkout processes in the point of sale system (POS) 6 days per week
Ophthalmic Technician
Columbia Eye Clinic
10.2017 - 03.2019
- Provided primary ophthalmic care to patients and act as clinical assistant to physician
- Take medical histories and verify information in EMR
- Perform visual function and diagnostic test, such as applanation tonometry, refraction, and retinoscopy
Customer Service Representative/ Team Leader
TODD&MOORE
02.2010 - 10.2017
- Directed customers that needed assistance; Prepared charge forms and special orders as needed
- Handled large amounts of cash throughout each day; Provided special inventory to corporate office as needed
Education
Diploma - Nursing
ECPI University
Columbia, SC11.2019
Certified Nurse Assistant -
Midlands Technical College
Columbia, SC08.2013
Skills
- Ophthalmology Experience
- Medical Terminology
- Medical Records
- Microsoft Word
- Excel
- Knowledge Of Basic Software
- Customer Service
- Research
- Data Entry
Timeline
Agent Compliance Coordinator
Companion Life
01.2024 - Current
Data Entry Coordinator
Maginet/ Companion Life
09.2023 - 01.2024
Patient Care Coordinator
Vision Therapy Institute
09.2020 - 09.2023
Opthalmic Technician
Eye Associates of Cayce
03.2019 - 09.2020
Ophthalmic Technician
Columbia Eye Clinic
10.2017 - 03.2019
Customer Service Representative/ Team Leader
TODD&MOORE
02.2010 - 10.2017
Certified Nurse Assistant -
Midlands Technical College
Diploma - Nursing
ECPI University
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