Ashley Wilson
Rock Hill
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Authorized to work in the US for any employer
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Depot Program Manager
Peerless Fence Group
2017.02 - Current
- Led employee performance reviews and discussed improvement strategies with each team member.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed new training initiative to improve skills and develop leaders from within.
- Accounts payable, Data Entry, Sales quota, Scorecard, VOC surveys, Sales rep budgets
- Managed day-to-day operations, including supervision and assignment delegation for 30-member team.
- Updated/enforced new compliance procedures
- Interpret and articulate policies and procedures appropriately and correctly
- Audits contracts/new projects for data entry
- Attend Compliance trainings/calls
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Produce a heavy amount of written correspondence to follow up with internal personnel and external vendors
- Handle vendor relationships, mail processing, reception
- Manage a calendar, correspondence via phone and email
- Draft company documents and execute reports
- High level functioning in Excel, Outlook and PowerPoint on a daily basis
- Prepare and organize materials for meetings
Customer Experience Specialist II
Comcast
2012.11 - 2017.02
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Assisted customers with level 3 billing issues, using self-service tools, and troubleshooting service concerns.
- Met client needs by handling telephone, email, and chat requests with professionalism.
- Delivered exceptional support for questions and concerns regarding Cable and Internet service.
- Identified causes of product malfunctions and credited affected customers.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Met inbound customer needs while maintaining strict performance targets.
- Resolved issues based on thorough investigations of concerns.
- Fixed cable and Internet equipment problems with equipment with effective troubleshooting and repair abilities.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Provided excellent service and attention to customers through phone conversations.
Merchandising and Pricing Associate
Sears
2010.11 - 2012.10
- Reviewed market trends to optimize revenues by capitalizing on strategic pricing opportunities.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Verified level of supplies and requested new inventory to meet service levels.
- Managed pricing weekly as necessary Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Maintained accurate inventory data by identifying and correcting pricing discrepancies.
- Analyzed price relationships between products to formulate best pricing strategies for each offering.
- Used internal revenue, profit and inventory trends to guide forward-thinking pricing decisions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Supported management decision-making by forecasting demand and comparing data to purchasing requests.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education
High School Diploma -
Oswego East High School
Oswego, IL06.2010
Business Administration And Management
Waubonsee Community College
Sugar Grove, ILSkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Project coordination
- Training and development
- Program leadership
- Critical thinking
- Interpersonal skills
- Policy and procedure improvements
- Team training and development
Certification
Driver's License
Languages
English
Full Professional
French
Limited Working
Timeline
Home Depot Program Manager
Peerless Fence Group
2017.02 - Current
Customer Experience Specialist II
Comcast
2012.11 - 2017.02
Merchandising and Pricing Associate
Sears
2010.11 - 2012.10
Business Administration And Management
Waubonsee Community College
High School Diploma -
Oswego East High School