Ashley Baker
Liberty Hill
Summary
Detail-oriented Project Coordinator and Customer Service Advocate with a strong background in operational reporting and logistics. Skilled in analyzing work orders and streamlining processes to enhance service delivery and support organizational growth. Experienced in providing executive support and leading teams in business operations.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Saluda Hill Landscapes
12.2023 - Current
- Generated weekly work orders, utility locates, and operational reports to maintain scheduling backlog and support consistent workflow for crews and management.
- Coordinated sod delivery logistics across South Carolina, fostering strong working relationships with builders and clients to enhance service delivery.
- Analyzed work orders, purchase orders, and project plans to ensure accurate job documentation and streamline AR/AP billing processes.
Loan Clerk
First Palmetto Bank
05.2023 - 12.2023
- Coordinated with lenders and appraisers to facilitate loan processing, preparing comprehensive documentation for loan applications and renewals.
- Developed internal evaluations and appraisal documentation, managing large data inputs and conducting thorough account analysis.
- Reviewed daily reports and customer accounts for potential fraud, ensuring organization and security of vault documents.
Job File Coordinator
Servpro
02.2023 - 05.2023
- Coordinated with insurance adjusters on loss claims and scheduled services with customers to ensure timely job completion.
- Executed daily and scheduled audits to verify accuracy, compliance, and documentation of service records.
- Organized and edited daily job notes for technicians and adjusters, ensuring accurate data entry and file integrity across internal systems.
- Completed temporary assignments during high-demand times.
Permit Coordinator
Cantey Foundation Specialists
09.2021 - 12.2022
- Obtained permits and engineering specifications and coordinated inspections across North Carolina, South Carolina, and Georgia, ensuring compliance with project requirements.
- Assisted sales representatives in securing approvals by verifying engineering requirements and facilitating timely permit requests aligned with project scope and valuation.
- Communicated with customers and stakeholders to enhance project efficiency, creating daily reports and spreadsheets to support project forecasting.
Brand Ambassador
Cantey Foundation Specialists
01.2017 - 12.2022
- Represented company at home shows and local festivals, fostering relationships with potential customers.
- Generated leads for customer care team through ongoing research on products and services.
- Maintained organized and up-to-date customer information through accurate data and lead entry.
Service CSR
Cantey Foundation Specialists
09.2020 - 09.2021
- Coordinated with Sales department on calls, follow-ups, and approvals of pending sales to facilitate smooth operations and enhance customer satisfaction.
- Scheduled maintenance jobs and communicated with technicians about calendars, appointments, and installations to ensure timely service delivery.
- Monitored performance metrics through daily reports while managing data entry for fees, customer deposits, and final payments to maintain accurate financial records.
Calendar Coordinator
Cantey Foundation Specialists
09.2019 - 09.2020
- Managed scheduling software to organize appointments and streamline workflow across multiple territories.
- Communicated with 20–30 sales representatives across North Carolina, South Carolina, and Georgia, assisting management in sales training tailored to individual strengths.
- Monitored production metrics, conversions, and cancellation rates to track performance and identify areas for improvement.
Sales CSR
Cantey Foundation Specialists
09.2018 - 09.2019
- Answered incoming calls and provided customer support for production scheduling, coordinating with crew leaders and technicians to ensure timely job execution.
- Calculated cancellation percentages and conversion rates to monitor performance and identify areas for operational improvement.
- Maintained organized office environment while supporting management with various administrative tasks to enhance workflow efficiency.
Education
High School Graduate -
Homeward Education
01-2018
Skills
- Project Coordination
- Logistics coordination
- Phone systems management
- Documentation accuracy
- Permit coordination
- Compliance verification
- Data Entry
- AP/AR/Cash Handling
- Process optimization
- Analysis Skills
- Organizational Skills
- Time Management
- Stakeholder management
- Leadership
Personal Professional Development
- John C. Maxwell Leadership Training
- Company involvement with volunteer services (Habitat for Humanity, Food for the Soul, and community restoration projects)
- Chalmers Brothers 'S.O.A.R' training
- I360/Salesforce software training
- Leadership, sales, and hands-on production training
Personal Values
- Authenticity
- Diligence
- Flexibility
- Punctuality
- Initiative
- Efficiency
- Culture Driven
- Passion to learn
Timeline
Scheduling Coordinator
Saluda Hill Landscapes
12.2023 - Current
Loan Clerk
First Palmetto Bank
05.2023 - 12.2023
Job File Coordinator
Servpro
02.2023 - 05.2023
Permit Coordinator
Cantey Foundation Specialists
09.2021 - 12.2022
Service CSR
Cantey Foundation Specialists
09.2020 - 09.2021
Calendar Coordinator
Cantey Foundation Specialists
09.2019 - 09.2020
Sales CSR
Cantey Foundation Specialists
09.2018 - 09.2019
Brand Ambassador
Cantey Foundation Specialists
01.2017 - 12.2022
High School Graduate -
Homeward Education