ASHLY EUBANKS
Spartanburg
Summary
Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture.
Overview
13
13
years of professional experience
Work History
District Support Specialist
Heights Finance
10.2024 - Current
- Provided training and mentorship to junior staff, fostering a collaborative work environment.
- Developed comprehensive training materials, improving onboarding processes for new support team members.
- Managed escalated issues with professionalism, ensuring timely resolution and maintaining client relationships.
Loan Consultant II
LENDMARK FINANCIAL SERVICES
10.2021 - 10.2024
- Evaluated customer financial needs to recommend suitable loan products.
- Facilitated loan application processes, ensuring compliance with regulatory requirements.
- Developed and maintained relationships with clients to enhance retention and satisfaction.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
Sr. Personal Loan Specialist
ONEMAIN FINANCIAL SERVICES (formerly Springleaf Financial Services)
02.2013 - 10.2021
- Guided clients through loan application process, ensuring compliance with regulatory requirements and company policies.
- Mentored junior specialists in customer service best practices, improving team performance and client satisfaction rates.
Education
OR: GENERAL STUDIES -
Chesnee High School
Chesnee, SC05-2008
Skills
- Training and coaching
- Empathy and patience
- Call management
- Customer engagement
- Relationship building
- Customer service
- Support services
Timeline
District Support Specialist
Heights Finance
10.2024 - Current
Loan Consultant II
LENDMARK FINANCIAL SERVICES
10.2021 - 10.2024
Sr. Personal Loan Specialist
ONEMAIN FINANCIAL SERVICES (formerly Springleaf Financial Services)
02.2013 - 10.2021
OR: GENERAL STUDIES -
Chesnee High School
MICROSOFT POWERPOINT (10+ YEARS)
Accounts Payable (4 years) Account Management (6 years) Computer Skills (10+ years) Cash Handling (10+ years) Sales Experience (7 years) Financial Services Cold Calling Office Management Underwriting Business Development Accounts Receivable Insurance Sales Credit Analysis Loan Officer Experience Microsoft Outlook Loan Origination
ADDITIONAL INFORMATION
- Certifications and Licenses , Producer License (Life) for the State of South Carolina December 2014 to Present
- Notary Public for the state of South Carolina
MDP Graduating Class of 2026
2026 MDP Graduate- Heights Finance