Ashton Cook
Hanahan
Summary
Consistently rewarded for high performance and meticulous attention to detail. Exceptional customer service skills. Independently productive with the ability to cooperate in team efforts. Eager to contribute to team success through collaboration and communication. Motivated to learn, grow, and excel.
Overview
16
16
years of professional experience
Work History
Client Service Specialist
Maury Donnelly & Parr, Inc.
05.2024 - Current
- Developed strong client relationships through effective communication and timely follow-up.
- Resolved client inquiries by utilizing CRM software to track and manage service requests.
- Enhanced service delivery processes, leading to increased client satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline operations and improve customer support workflows.
Administrative Scheduling Coordinator
Shelly Leeke Law Firm, LLC
09.2020 - 04.2024
- Draft/serve pleadings for filing with various courts
- Create weekly to-do lists for attorneys prioritizing deadlines
- Correspond with clients, insurance adjusters, opposing counsel, and courts
- Schedule depositions, mediations, hearings, and manage calendars for multiple attorneys
- Assist in creating and implementing effective policies and procedures
- Provide litigation support and perform legal assistant duties, as needed
Litigation Legal Assistant
Joye Law Firm, LLP
09.2011 - 03.2020
- Provided litigation support to multiple attorneys; ordered/reviewed medical records, developed medical chronologies, prepared pleadings, drafted/served subpoenas, answered discovery requests, and electronically filed state and federal documents
- Scheduled travel arrangements, conducted meetings with clients and witnesses, and coordinated conference calls
- Monitored, processed, and organized incoming/outgoing materials such as correspondence, reports, memorandum, court documents, discovery, and other forms of written communication
- Compiled exhibits, organized working notebooks for hearings, depositions, mediations, and trials
Office Assistant
Lowcountry Laserworks LLC
08.2009 - 08.2011
- Answered and managed incoming/outgoing calls while recording accurate messages for office staff
- Welcomed patients warmly and alerted staff to arrivals of scheduled appointments
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries
- Comforted patients by listening and answering questions
- Maintained reception area
- Kept medical office supplies stocked by anticipating inventory needs, placing orders, and monitoring office equipment
Education
B.S. (Bachelor of Science) - Biology
College of Charleston
Charleston, SC05.2009
Skills
- Microsoft Suite
- Telephone Soft skills (Multi-Line Phone System)
- Salesforce
- G-Suite
- Applied Epic
- Vertafore 360
Licenses
Property & Casualty (P&C)
Timeline
Client Service Specialist
Maury Donnelly & Parr, Inc.
05.2024 - Current
Administrative Scheduling Coordinator
Shelly Leeke Law Firm, LLC
09.2020 - 04.2024
Litigation Legal Assistant
Joye Law Firm, LLP
09.2011 - 03.2020
Office Assistant
Lowcountry Laserworks LLC
08.2009 - 08.2011
B.S. (Bachelor of Science) - Biology
College of Charleston
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