Audrey Adams
Rock Hill
Summary
Experienced administrative assistant with a passion for customer care. Seeking an opportunity to utilize well-honed communication, problem-solving, and interpersonal skills. Motivated to directly engage with customers and deliver exceptional service experiences to foster positive relationships.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Bee Roofing
08.2024 - 02.2025
- Actively listened and assessed clients' needs to schedule the appropriate appointment.
- Provided accurate quotes and knowledgeable information on services with a positive attitude.
- Ensured warranty call backs were attentively addressed and a resolution reached in order to restore customer satisfaction.
Office Manager
Camp Canaan
01.2018 - 08.2024
- Assisted customers who encountered issues during the registration process by troubleshooting problems, identifying solutions, and guiding them step by step to successful completion.
- Welcomed and checked in groups with a positive, energetic attitude, ensuring all setup details met their requests. Proactively followed up to address any missing items or last-minute needs, providing seamless support for a smooth experience.
- Developed cancellation policies that reduced withdrawals and increased occupancy.
- Trained new team members to deliver exceptional customer service aligned with organizational goals.
Administrative Assistant
Camp Canaan
11.2013 - 08.2017
- Actively listened to parents' needs and concerns to help them choose the best program for their child, providing knowledgeable guidance and personalized recommendations to ensure the best fit.
- Identified a gap in balance collection and proactively developed policies, procedures, and payment terms to improve payment collection while prioritizing a positive and professional experience for customers.
- Communicated valuable experience feedback to camp lead staff, helping to improve camper experiences and ensure a supportive, well-managed environment for all.
- Coordinated early pick-up requests for campers, ensuring safety and on-time departures building trust and rapport with parents.
Education
AAS - Administrative Office Technology
York Technical College
Rock Hill, South Carolina05.2013
Skills
- Customer Service Excellence
- Problem Resolution
- Process Improvement
- Communication Skills
- Relationship Building
- Team Leadership
- Multitasking
- Highly Organized
- Documentation and Reporting
- Payment Processing
- Google Workspace
- Microsoft Office
Accomplishments
- President's Award from York Technical College, 05/01/13, Awarded to one graduate by faculty for scholastic achievement, service, perseverance, and attitude.
- Administrative Office Technology (AOT) Award, 05/01/13, Awarded to one student by faculty for exceptional character traits, service, and scholastic achievement.
- Who's Who Honoree, 12/01/11, Awarded by Who's Who Among Students in American Universities & Colleges to students showing exceptional qualities inside and out of the classroom.
PROFESSIONAL DEVELOPMENT
- Communication and Conflict Management (Alison Online Course - 01/2025)
- 2022-Read and wrote book report on: De-escalate (Noll, 2017)
- Notary Public of South Carolina (04/2019-04/2029)
Timeline
Administrative Assistant
Bee Roofing
08.2024 - 02.2025
Office Manager
Camp Canaan
01.2018 - 08.2024
Administrative Assistant
Camp Canaan
11.2013 - 08.2017
AAS - Administrative Office Technology
York Technical College
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