Audrey Davis
Greenville
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Assistant Housekeeping Manager
Grand Bohemian Hotel
Greenville
09.2023 - Current
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
Housekeeping Supervisor
Grand Bohemian Lodge
Greenville
08.2022 - Current
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Established effective communication between team members in order to foster a positive work environment.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Created and implemented daily cleaning schedules for staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Education
High School Diploma -
Berea High School
Greenville, SC06-2006
Skills
- Conflict resolution
- Customer service
- Employee training
- Safety compliance
- Staff supervision
- Cleaning standards
- Performance feedback
- Team collaboration
- Timekeeping management
- Room inspections
- Quality assurance
- Sanitation standards
- Policy enforcement
- Energy conservation
Timeline
Assistant Housekeeping Manager
Grand Bohemian Hotel
09.2023 - Current
Housekeeping Supervisor
Grand Bohemian Lodge
08.2022 - Current
High School Diploma -
Berea High School