Audrey Thomas
Conway
Summary
Results driven professional with extensive experience in customer service at McDonald's. Developed strong interpersonal and problem solving skills in fast paced environment. Proven ability to enhance customer engagement and handle multiple tasks efficiently, while maintaining high level of customer service. Skilled in cash handling and fostering teamwork, consistently contributing to a positive dining experience and operational efficiency. Seeking to transition these transferrable skills into new field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
McDonalds
10.2024 - 07.2025
- Assisted in training new crew members on operational procedures and customer service standards.
- Managed inventory levels, ensuring adequate supplies for daily operations without overstocking.
- Implemented suggestions for improving speed of service, contributing to a positive customer experience.
- Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
Volunteer
Sharing Gods Love
01.2025 - 03.2025
- Engaged with participants to gather feedback, improving future event planning and execution.
- Organized pantry inventory, maintaining order and accessibility of food items.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with food distribution to clients, ensuring a smooth and efficient process.
Cashier
Zaxbys
02.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout each shift.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new staff on operational procedures and best practices.
Crew Team Member
Jersy Mikes
04.2023 - 11.2023
- Delivered exceptional customer service by efficiently taking orders and processing transactions.
- Prepared high-quality sandwiches following established recipes and food safety guidelines.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
Chashier
Zaxbys
11.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of dining area and workstations.
- Handled cash, credit, and digital payments accurately to minimize discrepancies.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, South Carolina, SC04-2029
High School Diploma -
Chapin High School
Chapin, SC05-2025
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Cash handling
- Problem-solving
- Teamwork and collaboration
- Initiative-taking
- Positive attitude
- Conflict resolution
- Point-of-sale system
Certification
- Human Subjects Protection Certification (CITI), Social and Behavioral Research - November 2024
Timeline
Volunteer
Sharing Gods Love
01.2025 - 03.2025
Crew Team Member
McDonalds
10.2024 - 07.2025
Cashier
Zaxbys
02.2024 - 08.2024
Crew Team Member
Jersy Mikes
04.2023 - 11.2023
Chashier
Zaxbys
11.2022 - 03.2023
Bachelor of Science - Psychology
Coastal Carolina University
High School Diploma -
Chapin High School