Augustus Brown
Lexington
Summary
Senior Customer Support Specialist with proven track record in boosting productivity and task efficiency. Expertise in customer relationship management, technical troubleshooting, and conflict resolution. Strong communication and problem-solving skills drive customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Senior Customer Support Specialist
Verizon
Columbia
10.2020 - 12.2025
- Resolved customer inquiries using advanced troubleshooting techniques and systems.
- Guided team members through complex support scenarios and escalations.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new staff on company policies and best practices in customer support.
- Mentored junior team members and managed employee relationships.
Customer Service Sales Representative
Verizon
Columbia
10.2016 - 11.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Assisted senior management in developing strategies for increasing sales revenue.
Crisis Management Supervisor
Department of Juvenile Correction
Columbia
03.2013 - 08.2016
- Supervised staff and residents to maintain safety and structured routines.
- Implemented behavior management techniques to promote positive interactions.
- Participated in regular team meetings to discuss caseloads, new policies and procedures.
Intern Coordinator
Legacy Youth & Family Services
Charlotte
01.2012 - 02.2013
- Coordinated intern recruitment and onboarding processes for youth service programs.
- Managed scheduling and logistics for internship events and activities.
- Coordinated meetings between managers and interns to discuss goals, objectives and expectations of the program.
Reading Tutor
Sylvan Learning Center
Lexington
08.2010 - 03.2011
- Supported students with reading instruction and academic development.
- Maintained data and reporting requirements.
- Contributed to program quality and student progress tracking.
Contracted Network Administrator Assistant
Affiliated Computer Services
Blythewood
02.2007 - 02.2008
- Supported user account setup, backups, and IT troubleshooting.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Performed data backup operations on a regular basis to ensure the security of critical information.
Education
Bachelor of Arts - Business Administration
Allen University
Columbia, SC01.2007
Skills
- Customer service and client relations
- Business operations and support
- Training and team support
- Conflict resolution and mediation
- Documentation and reporting
Timeline
Senior Customer Support Specialist
Verizon
10.2020 - 12.2025
Customer Service Sales Representative
Verizon
10.2016 - 11.2020
Crisis Management Supervisor
Department of Juvenile Correction
03.2013 - 08.2016
Intern Coordinator
Legacy Youth & Family Services
01.2012 - 02.2013
Reading Tutor
Sylvan Learning Center
08.2010 - 03.2011
Contracted Network Administrator Assistant
Affiliated Computer Services
02.2007 - 02.2008
Bachelor of Arts - Business Administration
Allen University