Austin Boone
Lancaster
Summary
Detail-oriented sales associate with expertise in full sales process, encompassing prospecting, administrative tasks, and final delivery.
Overview
6
6
years of professional experience
Work History
Insurance Agent
SC Farm Bureau
Lancaster
11.2023 - 07.2026
- Cultivated strong client relationships by assessing individual and business insurance needs and recommending customized coverage options.
- Oversaw complete sales process from prospecting to policy issuance and follow-up, accurately processing applications, maintaining detailed customer records, and promptly resolving client concerns.
- Achieved monthly, quarterly, and yearly goals through effective prospecting, lead generation, policy reviews, and closing techniques.
Customer Service Staff
Publix
08.2021 - 11.2023
- Managed service desk operations, handling money orders, money transfers, answering phone calls, processing refunds, addressing customer complaints and inquiries, and performing general retail duties.
- Assisted customers with product inquiries and provided accurate information.
- Addressed customer complaints promptly and professionally to improve overall satisfaction.
- Supervised cashiers and baggers, assigned tasks efficiently, and monitored associates to ensure smooth front-end operations.
Customer Service Manager
Food Lion
09.2020 - 08.2021
- Managed customer satisfaction on store level by hiring and onboarding new associates, scheduling 50+ associates weekly, and ensuring customers felt welcome and satisfied.
- Trained, developed, and observed associates to ensure effective and accurate job performance.
- Responded to inquiries from associates and customers regarding HR issues, shopping concerns, and store maintenance to resolve issues promptly.
Education
Bachelor of Arts - Public Health
University of South Carolina – Columbia
Columbia05-2023
High School Diploma -
Buford High School
Lancaster05-2019
Skills
- Sales management
- Lead generation
- Sales strategy
- Sales presentation
- Client management
- Client relationship management
- Customer service
- Problem resolution
- Attention to detail
- Effective communication
- Flexible and adaptable
Timeline
Insurance Agent
SC Farm Bureau
11.2023 - 07.2026
Customer Service Staff
Publix
08.2021 - 11.2023
Customer Service Manager
Food Lion
09.2020 - 08.2021
Bachelor of Arts - Public Health
University of South Carolina – Columbia
High School Diploma -
Buford High School