Summary
Overview
Work History
Skills
Timeline
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Austin Buchanan

Conway

Summary

Strong background in hospitality, customer engagement, and face-to-face service interactions. Passionate about creating exceptional guest experiences by providing friendly, professional, and solution-oriented service. Skilled in building rapport, handling inquiries, resolving concerns, and ensuring customer satisfaction. Thrives in fast-paced, high-traffic environments, maintaining a positive attitude and enthusiasm while assisting guests. Adept at working collaboratively with teams to enhance service delivery and exceed customer expectations. Seeking an opportunity to apply strong communication, problem-solving, and interpersonal skills in a customer service-driven role.

Overview

5
5
years of professional experience

Work History

Marketing Agent

Club WYNDHAM
07.2023 - 02.2025

• Lead Generation: Approach and interact with prospective guests to generate interest in Club Wyndham’s vacation ownership.

• Presentation Booking: Secure appointments for potential buyers to attend a timeshare sales presentation.

• Customer Engagement: Explain the benefits of Club Wyndham’s vacation ownership program and answer initial questions.

• Incentive Distribution: Offer promotional incentives, such as discounted stays or gifts, to encourage participation in sales presentations.

• Collaboration: Work closely with sales teams to ensure a seamless customer experience.

Guest Services Associate

Bluegreen Vacations
03.2020 - 02.2023

• Customer Interaction: Greet and assist guests at resorts, malls, or promotional events.

• Reservation & Check-In Support: Help guests with vacation package bookings, check-ins, and general inquiries.

• Promotional Engagement: Educate guests about Bluegreen’s vacation ownership program and encourage participation in sales presentations.

• Problem Resolution: Address guest concerns and provide solutions to enhance their experience.

• Collaboration: Work with the sales and marketing teams to ensure a smooth transition for guests attending presentations.

Skills

    Customer Service & Hospitality:

    Strong interpersonal skills with a focus on customer satisfaction

    Friendly and professional communication with diverse guests

    Ability to handle guest inquiries, concerns, and complaints effectively

Timeline

Marketing Agent

Club WYNDHAM
07.2023 - 02.2025

Guest Services Associate

Bluegreen Vacations
03.2020 - 02.2023

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Austin Buchanan