Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Burnette

Greenwood

Summary

Dynamic Service Professional with a proven track record at Arrow Exterminators, Inc., excelling in complaint resolution and customer segmentation. Demonstrated strong time management and problem-solving skills, enhancing customer satisfaction and loyalty. Successfully implemented upselling strategies, contributing to increased retention rates and overall service quality. Committed to fostering teamwork and collaboration in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Service Professional

Arrow Exterminators, Inc
03.2023 - 09.2025
  • Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Assisted technicians in executing pest control treatments, ensuring adherence to safety protocols.
  • Maintained accurate records of service calls and customer interactions using company software systems.
  • Supported inventory management by tracking supplies and restocking as necessary to optimize operations.
  • Coordinated scheduling of appointments, enhancing workflow and improving client satisfaction rates.
  • Trained new team members on company procedures and safety standards, fostering a collaborative environment.
  • Monitored compliance with regulatory guidelines during service delivery to ensure quality standards were met.
  • Collaborated with field technicians to refine pest management strategies, improving overall service efficiency.
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
  • Increased customer loyalty through personalized attention and genuine care for their needs.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.
  • Provided comprehensive support to clients during the entire service process, from initial inquiry to final resolution.
  • Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
  • Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
  • Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
  • Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Improved overall service quality by identifying areas of improvement and implementing necessary changes.
  • Enhanced customer satisfaction by providing timely and efficient service solutions.
  • Collected, arranged, and input information into database system.

Foreman

Asplundh Tree Expert
10.2021 - 03.2023
  • Supervised daily operations, ensuring compliance with safety regulations and industry standards.
  • Coordinated crew activities to optimize workflow and enhance job site efficiency.
  • Trained new team members on best practices for tree trimming and maintenance techniques.
  • Managed equipment usage and maintenance schedules to reduce downtime and improve performance.
  • Implemented safety protocols that reduced incidents and enhanced overall workplace safety culture.
  • Conducted regular site inspections to identify hazards and ensure adherence to operational guidelines.
  • Collaborated with management to develop strategies for resource allocation and project execution.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
  • Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
  • Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Implemented efficient work processes to boost overall productivity while reducing costs.

Waste Treatment Operator Production Worker

Fuji Film
02.2019 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked with this place till they closed there doors

Correctional Officer

Lauren’s County Detention Center
07.2018 - 09.2018
  • Monitored inmate behavior to ensure safety and compliance with facility regulations.
  • Conducted regular inspections of detention areas to identify potential security breaches.
  • Managed inmate intake procedures, including booking and processing documentation.
  • Responded to emergencies and disturbances, utilizing de-escalation techniques effectively.
  • Collaborated with law enforcement and legal professionals during court transport operations.
  • Assisted in developing training materials for new correctional staff members.
  • Implemented safety protocols to minimize risks within the detention environment.
  • Provided support during rehabilitation programs, fostering positive inmate engagement efforts.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.

Production Worker

Velux
06.2015 - 07.2018
  • Operated machinery to assemble products according to quality standards.
  • Conducted quality checks on finished goods to ensure compliance with specifications.
  • Maintained cleanliness of work area to promote efficiency and safety standards.
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Operated assembly line machinery to produce heating and cooling units efficiently.
  • Conducted quality checks on finished products to ensure compliance with safety standards.

Production Worker

Monroe’s Heating and Cooling
03.2013 - 06.2015
  • Followed safety protocols to maintain a secure work environment.
  • Assisted in inventory management by organizing and labeling materials.
  • Collaborated with team members to streamline production processes.
  • Monitored equipment for proper functionality and reported issues promptly.
  • Adapted quickly to new tasks and production methods as required.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.

Education

Emerald High School
Greenwood, SC
06.2015

Skills

  • Upselling strategies
  • Industry expertise
  • Complaint resolution
  • Expense monitoring
  • Supply management
  • Paperwork processing
  • Brand awareness
  • Customer segmentation
  • Service orientation
  • Cross-functional coordination
  • Process analysis
  • Audit reporting
  • Project planning
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Team leadership
  • Active listening
  • Goal setting
  • Professionalism
  • Inventory management
  • Problem-solving aptitude
  • Performance management
  • Business ethics
  • Troubleshoot service issues
  • Cross-functional team leadership
  • Set up devices
  • Experience in leadership
  • Warehouse

Timeline

Service Professional

Arrow Exterminators, Inc
03.2023 - 09.2025

Foreman

Asplundh Tree Expert
10.2021 - 03.2023

Waste Treatment Operator Production Worker

Fuji Film
02.2019 - 10.2021

Correctional Officer

Lauren’s County Detention Center
07.2018 - 09.2018

Production Worker

Velux
06.2015 - 07.2018

Production Worker

Monroe’s Heating and Cooling
03.2013 - 06.2015

Emerald High School

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Austin Burnette