Austin Cowell
Aiken
Summary
- Inventory management
- Schedule management
- Health and safety
- Team leadership
- Effective communication
- Quality assurance
- Time management
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
General Manager
Chipotle
North Augusta
04.2024 - Current
- Managed staff scheduling and maintained optimal workforce levels for efficiency.
- Oversaw daily restaurant operations and ensured adherence to company standards.
- Trained new employees on operational procedures and customer service expectations.
- Coordinated inventory management and ordered supplies to meet restaurant needs.
- Implemented health and safety protocols to maintain a clean working environment.
- Enhanced guest experiences by addressing concerns and resolving issues promptly.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Apprentice General Manager
Chipotle
Augusta
04.2022 - 04.2024
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored team members on service standards and procedures.
- Implemented training programs for new hires to enhance skill development.
- Analyzed market trends to develop strategies for increasing sales and improving customer satisfaction levels.
- Provided leadership guidance to team members while promoting teamwork among employees.
- Maintained a positive work environment by addressing any grievances or disciplinary issues promptly.
- Oversaw the hiring process, including interviewing candidates, conducting background checks, and making offers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Crew Member
Chipotle
Aiken
10.2016 - 10.2022
- Prepared food items according to Chipotle's quality standards and recipes.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in training new crew members on procedures and best practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Service Manager
Chipotle
North Augusta
10.2019 - 04.2022
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Performed root cause analysis on recurring problems encountered by customers.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Utilized technology to streamline service operations and improve customer experience.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
South Aiken High School
Aiken, SCSkills
- Inventory management
- Schedule management
- Health and safety
- Team leadership
- Effective communication
- Quality assurance
- Time management
Languages
English
Native/ Bilingual
Certification
- Servsafe Food Safety Manager 2022
Timeline
General Manager
Chipotle
04.2024 - Current
Apprentice General Manager
Chipotle
04.2022 - 04.2024
Service Manager
Chipotle
10.2019 - 04.2022
Crew Member
Chipotle
10.2016 - 10.2022
South Aiken High School