Summary
Overview
Work History
Education
Skills
Timeline
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Austin Kannapel

Rock Hill

Summary

Dynamic small business owner with a proven track record at Bright & Shiny Window Cleaning LLC, excelling in customer relations and operations management. Enhanced client satisfaction through exceptional service and efficient processes. Skilled in project management and system monitoring, fostering strong relationships that drove repeat business and referrals.

Overview

11
11
years of professional experience

Work History

Owner

Bright & Shiny Window Cleaning LLC
03.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Air Defense Battle Management System Operator 14G

Army National Gaurd
08.2018 - 08.2024
  • Operated and maintained advanced air defense systems including Sentinel Radar and C-RAM (Counter Rocket, Artillery, and Mortar).
  • Monitored airspace activity, identified potential threats, and coordinated response operations using automated command and control systems.
  • Conducted real-time tracking and data analysis to support joint force protection and mission-critical decision-making.
  • Trained and led team members in the setup, operation, and maintenance of tactical communication and air defense systems.
  • Performed detailed equipment diagnostics, troubleshooting, and preventative maintenance ensuring operational readiness.
  • Managed classified and sensitive data while adhering to strict security protocols and procedures.
  • Maintained situational awareness and communication with multiple units under high-pressure environments.

Shipping Coordinator

SOI/Trinet
12.2013 - 03.2015
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between staff, carriers, and customers.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Kennedy High School
Cedar Rapids, IA
05-2009

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Client service
  • Project management
  • Operations management
  • System monitoring
  • Safety procedures
  • Repair work
  • Network troubleshooting
  • Equipment operations
  • Shipping procedures

Timeline

Air Defense Battle Management System Operator 14G

Army National Gaurd
08.2018 - 08.2024

Owner

Bright & Shiny Window Cleaning LLC
03.2015 - Current

Shipping Coordinator

SOI/Trinet
12.2013 - 03.2015

High School Diploma -

Kennedy High School

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Austin Kannapel