Austin Leoncini
Myrtle Beach
Summary
Dynamic Virtual Assistant with a proven track record at Amazon, excelling in customer service and data entry. Enhanced customer satisfaction through effective communication and process improvements. Skilled in Microsoft Office and adept at maintaining detailed records, ensuring accurate information delivery while fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Amazon
11.2023 - 11.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Collaborated with team members to streamline processes and improve response times.
- Adapted quickly to changing procedures and product updates, ensuring accurate information delivery.
- Maintained detailed records of customer interactions for continuous improvement analysis.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Call Center Customer Service Representative
CVS Caremark
07.2020 - 11.2023
- Communicated effectively with patients regarding medication usage and potential side effects.
- Collaborated with healthcare professionals to ensure optimal patient care and medication adherence.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Updated computer system with current customer, payment and inventory information.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Database maintenance
- Verbal and written communication
Timeline
Virtual Assistant
Amazon
11.2023 - 11.2025
Call Center Customer Service Representative
CVS Caremark
07.2020 - 11.2023
High School Diploma -
Penn Foster Career School