Austin Romanuski
Irmo
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiation, account planning, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills. Relentless about improvement.
Overview
4
4
years of professional experience
Work History
Logistics Training Specialist
TMC Transportation
06.2024 - Current
- All encompassing logistics sales training and coaching role
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Implemented coaching sessions to support individual growth and address specific performance challenges.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Average month over month margin growth of 20% per assigned representative.
Account Executive
TMC Transportation
07.2023 - 06.2024
- Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
- Championed process improvements initiatives that led to increased productivity and reduced operational costs.
- Maintained compliance with all relevant industry regulations, minimizing risks associated with non-compliance penalties.
- Worked in tandem with Regional Sales Executive as combined book of business related to different role focuses ("Hunter" and "Farmer")
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Average quarter over quarter wallet share gain of 21% over 25 consistent clients.
Logistics Sales Representative
TMC Transportation
09.2022 - 07.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Operated as an individual sales contributor, handling all aspects of my book of business.
- Exceeded expected margin to tenure goal, and expedited through career path milestones before completion of year 1 in the role.
Logistics Account Manager
ALPI USA
06.2021 - 08.2022
- Acted as a liaison between clients and internal departments, proactively addressing concerns and fostering open lines of communication.
- Managed a total of 30 accounts, including clients from Europe and Asia.
- Responsible for all import and export operations in addition to warehouse fulfillment coordination.
- Implemented LCL import shipment consolidation into an FCL cost saving model which was successful in cutting cost and increasing efficiency.
- Assisted in many multi year contract renewals for overseas clients, many of which resulted in increased wallet share.
- Coordinated with international steamship lines and US domestic freight vendors.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decision making.
Education
High School Diploma -
Seneca High School
Tabernacle, NJ05-2014
Skills
- Customer relationship management
- Relationship building
- Customer needs assessment
- Team training and development
- Customer retention
- Shipping coordination
Timeline
Logistics Training Specialist
TMC Transportation
06.2024 - Current
Account Executive
TMC Transportation
07.2023 - 06.2024
Logistics Sales Representative
TMC Transportation
09.2022 - 07.2023
Logistics Account Manager
ALPI USA
06.2021 - 08.2022
High School Diploma -
Seneca High School
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