Austin Wiles
Johns Island
Summary
Professional with solid background in sales and service management. Proven ability to drive territory growth through strategic planning, client relationship management, and effective team leadership. Strong focus on collaboration, adaptability, and achieving measurable results. Skilled in market analysis, client negotiations, and performance optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Territory Manager - Sales and Service
Christeyns
06.2019 - Current
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies in the cleaning chemical industry
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Associate Director of Athletic Equipment
The Citadel,The Military College Of South Carolina
06.2017 - 06.2019
- Organized and maintained equipment and items by laundering, storing and repairing.
- Reduced equipment losses by conducting regular checks and maintaining accurate records.
- Streamlined order processing through efficient communication with suppliers, reducing delivery times and ensuring timely availability of essential items.
- Managed annual budgets effectively, prioritizing spending based on team needs and financial constraints.
- Developed strong relationships with suppliers, enabling access to new products as they became available on the market.
- Maintained accurate records using computerized inventory system and performed inventory checks.
- Prioritized athlete safety by staying informed about industry best practices for equipment selection, use, and care.
- Ordered equipment and supplies by placing orders and communicating with vendors.
- Assisted with day-to-day operations and activities for assigned sport.
- Provided excellent customer service by assisting athletes in finding the correct gear and answering their questions regarding proper usage or care.
- Negotiated with vendors to secure high-quality products at competitive prices, saving budget funds for other essential expenses.
- Planned and packed required gear for games.
- Collaborated with coaching staff to select appropriate gear, optimizing athlete safety and comfort levels.
- Coordinated the repair or replacement of damaged items promptly, minimizing any disruptions to team routines.
- Maintained clean and organized storage areas, allowing for easy access to necessary equipment during practices and games.
- Contributed to a positive team culture by fostering open communication between athletes, coaches, and support staff regarding equipment concerns or suggestions for improvements.
Assistant Director, Equipment
Wake Forest University
07.2016 - 06.2017
- Established strong vendor relationships, negotiating favorable terms for bulk purchases and delivery schedules.
- Trained new team members on proper use, care, and handling procedures for football gear to prevent damage or loss.
- Coordinated equipment transportation logistics for away games, ensuring timely arrival and setup at venues.
- Participated in industry conferences or workshops to stay current with the latest advancements in football equipment design and maintenance practices.
- Conducted thorough research on various manufacturers'' offerings before making purchasing decisions, ensuring best value-for-money products were acquired.
- Streamlined inventory management, resulting in efficient distribution of uniforms and gear to players.
- Managed budget constraints effectively while procuring high-quality gear within allocated funds.
- Contributed to a positive team atmosphere by fostering open communication between players, coaches, and support staff regarding equipment issues.
- Collaborated with medical personnel to ensure proper fitting of protective braces or supports for injured athletes.
- Developed comprehensive understanding of emerging trends in football equipment technology to provide informed recommendations on potential upgrades or acquisitions.
- Maximized storage efficiency by implementing an organized system for categorizing and storing various types of gear.
Football Equipment Manager
Indiana State University
05.2016 - 07.2016
- Collaborated with coaching staff to determine specific equipment needs for game strategies and drills.
- Enhanced team performance by ensuring well-maintained and properly fitted equipment for all players.
- Implemented preventive maintenance plans, prolonging the lifespan of valuable football equipment assets.
- Contributed to a positive team atmosphere by fostering open communication between players, coaches, and support staff regarding equipment issues.
- Managed budget constraints effectively while procuring high-quality gear within allocated funds.
- Maintained accurate records of issued equipment, facilitating smooth allocation and retrieval processes.
- Established strong vendor relationships, negotiating favorable terms for bulk purchases and delivery schedules.
Associate Director of Equipment for Football
The Citadel, The Military College of South Carolina
06.2014 - 05.2016
- Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Intern
Arizona Cardinals Football Club
07.2015 - 09.2015
- Managed team schedules effectively, distributing workload evenly among employees and allowing for continuous coverage during peak periods.
- Assisted in the development of long-term strategies to maximize resource potential while minimizing obsolescence costs over time.
- Maintained clean and organized facilities.
- Collaborated with coaching staff to determine specific equipment needs for game strategies and drills.
Director of Equipment for American Team
The Medal of Honor Bowl
01.2014 - 01.2015
- Worked with Medal of Honor Bowl Committee and Russell Athletics to ensure effective equipment distribution to participating athletes
- Actively attended football practices to oversee proper and safe uses of equipment
- Coordinated and set-up equipment for team practices based on daily schedules posted each morning
- Oversaw logistics of transportation of player equipment from colleges nationwide to practice facility to game stadium
- Processed all laundry on a daily basis
Education
Bachelor of Science - Sport Management
The Citadel, The Military College of South Carolina
Charleston, SC05.2014
Skills
- Sales presentations
- Competitor analysis
- Territory expansion
- Financial acumen
Accomplishments
Memember of Christeyns Territory Manager Council. A group of eight out of 36 Territory Managers. We meet monthly and to address internal strengths and work through internal weaknesses.
Certification
Athletic Equipment Managers Association (AEMA), 03/16, Present
Affiliations
American Football Coaches Association (AFCA), 04/15, Present
Training
Darkness to Light: Stewards of Children, Charleston, SC, A program that addresses child sexual abuse in the context of today's issues, 10/12, Present
Timeline
Territory Manager - Sales and Service
Christeyns
06.2019 - Current
Senior Associate Director of Athletic Equipment
The Citadel,The Military College Of South Carolina
06.2017 - 06.2019
Assistant Director, Equipment
Wake Forest University
07.2016 - 06.2017
Football Equipment Manager
Indiana State University
05.2016 - 07.2016
Intern
Arizona Cardinals Football Club
07.2015 - 09.2015
Associate Director of Equipment for Football
The Citadel, The Military College of South Carolina
06.2014 - 05.2016
Director of Equipment for American Team
The Medal of Honor Bowl
01.2014 - 01.2015
Bachelor of Science - Sport Management
The Citadel, The Military College of South Carolina
Similar Profiles
BRIAN M. PARKERBRIAN M. PARKER
Territory Manager at UNX-ChristeynsTerritory Manager at UNX-Christeyns
Jennifer HeathJennifer Heath
Customer Service Manager at UNX-Christeyns LLCCustomer Service Manager at UNX-Christeyns LLC
Abdul miltonAbdul milton
Administrator at USMCAdministrator at USMC