Austin Wilkins
Moncks Corner
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
Publix SuperMarkets
11.2023 - Current
- Oversaw associate payroll and records, ensuring timely and accurate processing.
- Managed supply ordering and inventory to maintain operational readiness.
- Supervised front-end operations, ensuring team members adhered to policies and stayed on task.
- Conducted training sessions for new hires, fostering a well-prepared and cohesive team.
- Helped with budgeting on a store level to maintain our bottom line.
Customer Service Staff
Publix SuperMarkets
02.2020 - 11.2023
- Delegated daily tasks to team members to optimize workflow and improve efficiency.
- Addressed and resolved customer inquiries and concerns, achieving a high level of satisfaction.
- Managed high-value monetary transactions and ensured accuracy in cash handling processes.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-2016
Skills
- Leadership and Team Development
- Complaint resolution
- Problem Solving
- Payroll Management
- Team management
- Customer service
- Proficient in Microsoft Excel, Word and PowerPoint
Timeline
Customer Service Team Leader
Publix SuperMarkets
11.2023 - Current
Customer Service Staff
Publix SuperMarkets
02.2020 - 11.2023
High School Diploma -
Berkeley High School