Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AUTUMN BROWN

Landrum

Summary

Excellent communicator and dependable team player. Adept at building relationships with clients. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Producer

Allstate
08.2023 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Claims Associate

USAA
09.2020 - 08.2023
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
  • Communicated with other departments to establish action plans and manage open claims to closure.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Used skills to establish productive working relationships with car dealers, loan processors and community business partners.

Support Engineer

Sitel
07.2018 - 08.2020
  • Provided user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancements.
  • Participated in training and continuing education activities to stay abreast of engineering and industry advances.
  • Modified, maintained and repair electronics equipment and systems to ensure proper functioning.
  • Educated equipment operators on proper use of equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Associate of Arts - Phycology

Gaston College
06.2017

High School Diploma -

Hunter Huss High School
06.2013

Skills

  • Insurance product knowledge
  • Relationship building
  • Client Retention
  • Customer Service
  • Policy analysis
  • Sales expertise

Certification

  • Licensed Property and Casualty Agent


Timeline

Insurance Producer

Allstate
08.2023 - Current

Claims Associate

USAA
09.2020 - 08.2023

Support Engineer

Sitel
07.2018 - 08.2020

High School Diploma -

Hunter Huss High School

Associate of Arts - Phycology

Gaston College

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AUTUMN BROWN