AVA MALLORY
Bluffton
Summary
Motivated and dependable professional that adapts and learns quickly. I work great under pressure. I am great at multi-tasking, critical thinking, and great have an eye for detail. I have experience in supervising, motivating, and coaching individuals for success. I have recruiting and on-boarding experience as well. I can and I enjoy wearing multiple hats, capable of can thriving and exceling in any environment.
Overview
15
15
years of professional experience
Work History
Clerical Supervisor
St Joseph Candler, Cardiology Associates
Savannah
08.2023 - Current
- Oversee the daily activities of physician practice clerical staff, including HIM, front desk, registration, clerical travelers, referral personnel, operators, and scheduling staff.
- Assist practice manager with management and development of staff.
- Provide oversite of patient access and satisfaction objectives, staff training, work flow integrity, budgetary benchmarks, and a plethora of other day to day front operations within the practice.
Patient Services Coordinator
Amedisys
Bluffton
09.2023 - 08.2024
- Ensure patients visits and assessments are scheduled and performed in a timely manner.
- Prepare and monitor physician schedules to ensure capacity is being met.
- Ensure missed visits are rescheduled or referred to Clinical Manager.
- Monitoring patients, communicating and making sure team is following up as necessary.
- Ensuring patients orders and services are completed.
- Support Clinical manager.
- Run reports and responds to workflow taking appropriate actions.
- Assist with internal and external transfers of patient.
- Maintaining supply closet and other duties as assigned.
Support Staff
Coastal Empire Mental Health
Beaufort
06.2023 - 09.2023
- Manage all medical records using EMR (electronic medical records), including daily scanning/importing of clinical records.
- Administrative duties such as scheduling, rescheduling and performing reception duties such as greeting patients, answering multi line phone, transferring, taking calls, and gathering callback information.
- Assist with updating CIS (client information system) for intake, closures and updating information as required.
- Maintaining a tracking system for court orders request made by outside facilities.
- Monitoring fax servers and distributing to appropriate recipients. Importing into EMR if necessary.
- Back up to office manager and other clerical duties.
- Adhering with HIPAA and PHI guidelines and procedures.
Dental Assistant and Front Desk Concierge
Heritage Dental Spa and Salon
08.2022 - 01.2023
- Responsible for checking patients/clients in and checking patients/clients out.
- Process financial transaction and collect on past due balance.
- Assist Dr. with patients during procedures.
- Clean, breakdown, and set up dental room for next patient.
- Schedule appointments and update patient records.
- Sale and promote cosmetic products and services.
Non-Clinical Contact Center Supervisor
eviCore Healthcare
Bluffton
06.2017 - 08.2022
- Responsible for the overall performance of assigned team and are directly responsible for creating a positive learning environment that delivers quality customer service.
- Create strategic development plans for all team members.
- Responsible for corrective action not limited to attendance and performance.
- Participates in recruiting, hiring, on-boarding, training, coaching, counseling, and evaluation of staff.
- Monitored and ensure proper FMLA, STD, or Leave of Absences was processed.
- Completed employee’s quarterly evaluations.
- Oversees team’s payroll administration to include timesheet approval, incentive plans, and leave administration.
- Manages special projects and implementation tasks to ensure the needs our clients are met.
- Acts as a back up to Contact Center Manager and makes operational decisions as needed.
- Troubleshooting and engaging and providing solutions and next steps for IT issues.
Provider Accreditation Services Coordinator
eviCore Healthcare
Bluffton
12.2012 - 06.2017
- Communicated with physicians by letter and/or telephone to maintain credentials in a current status and/or resolve issues.
- Interacted with other departments as a liaison to communicate changes to the network and resolve provider/departmental issues.
- Assisted in improving workflow processes including Policy and Procedures and departmental relationships.
- Assessed accreditation materials for completeness and compliance with protocol.
Clinical Decision Support Representative
Care Core National
Bluffton
11.2011 - 12.2012
- Demonstrated understanding of the Notification process, utilization management, NCQA and URAC polices.
- Processed clinical notification/prior authorizations and provided customer service.
- Gathered and document clinical information and modified cases as needed.
Customer Service Representative
Care Core National
Bluffton
11.2011 - 11.2011
- Data Entry and modifying prior authorizations cases.
- Customer Service.
Data Intake Coordinator
Care Core National
Bluffton
08.2011 - 11.2011
- Data Entry and Customer service.
- Directing callers to the appropriate departments.
- Operating Image One.
- Start and process prior authorizations.
Human Resources Intern
Care Core National
Bluffton
06.2011 - 08.2011
- Filing.
- Organizing, creating and updating employee files.
- Preparing Paperwork and Employee Benefits Package.
Education
High School Diploma -
Bluffton High School
Bluffton, SC05-2006
Skills
- Self-motivated
- Customer support
- Organization skills
- Analytical skills
- Microsoft Programs
- EMR
- Cactus
- MC400
- Image One
- IEX
- Finesse
- Open Dental
- ADP
- My HR
- Workday
- Call volume monitoring
- Workflow identification
- Fast-paced environment
- Team Player
- Onboarding
- Termination
- HR collaboration
References
Available Upon Request
Timeline
Patient Services Coordinator
Amedisys
09.2023 - 08.2024
Clerical Supervisor
St Joseph Candler, Cardiology Associates
08.2023 - Current
Support Staff
Coastal Empire Mental Health
06.2023 - 09.2023
Dental Assistant and Front Desk Concierge
Heritage Dental Spa and Salon
08.2022 - 01.2023
Non-Clinical Contact Center Supervisor
eviCore Healthcare
06.2017 - 08.2022
Provider Accreditation Services Coordinator
eviCore Healthcare
12.2012 - 06.2017
Clinical Decision Support Representative
Care Core National
11.2011 - 12.2012
Customer Service Representative
Care Core National
11.2011 - 11.2011
Data Intake Coordinator
Care Core National
08.2011 - 11.2011
Human Resources Intern
Care Core National
06.2011 - 08.2011
High School Diploma -
Bluffton High School