Ava Stephens
Hanahan
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction at Tattooed Moose by managing high-pressure situations and providing exceptional service. Skilled in customer service and time management, I significantly contributed to creating positive guest experiences, demonstrating adaptability and a strong work ethic without relying on numerical achievements.
Overview
2
2
years of professional experience
Work History
Host
Tattooed Moose
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Sash Prom and Formal Dresses
01.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor Of Science - Public Health
University of South Carolina
Columbia, SCSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Telephone reception
- First aid training
Timeline
Host
Tattooed Moose
05.2024 - 08.2024
Sales Associate
Sash Prom and Formal Dresses
01.2023 - 03.2024
Bachelor Of Science - Public Health
University of South Carolina
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