Ava Szwed

I worked as a server at Klein's over the summer, managing a section of up to six tables at a time while providing friendly, attentive customer service. I also assisted with takeout orders, prepared food, and handled cash and electronic payments accurately. I resolved customer complaints professionally and with a positive attitude, staying composed in stressful situations to ensure guest satisfaction. I maintained a cheerful and approachable demeanor while collaborating closely with team members to keep operations running smoothly in a fast-paced environment. I operated POS terminals to input orders, split bills, and calculate totals. I greeted customers, answered questions, and recommended specials to increase profits. I also displayed enthusiasm and knowledge about the restaurant's menu and products.

I was a hostess at Klein's, a restaurant that takes care of 2,000 people a day all summer. I helped run and organize a restaurant with 65 tables. I had trained 10 hostesses over the summer of 2024 and memorized the entire menu, consisting of 200 items, including ones that consistently changed. I took care of and managed 20 to 40 guests at any given moment. I also took phone calls and helped customers with any issues or questions. I can stand for many hours at a time as well. In this job, it is important to be as considerate and helpful as possible to the customers, as well as a welcoming figure. A hostess is the first and last person customers encounter at a restaurant, so it is ideal to make a good impression, which I continued to do every shift.