Ava Wiggins
Columbia
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
4
4
years of professional experience
Work History
BARISTA
Starbucks Co.
05.2023 - 08.2024
- Warmed and served baked goods and pastry items to customers
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Distributed samples of popular coffee blends to create sales opportunities
- Prepared and served coffee, espresso drinks, and teas
- Provided customers with product details, coffee blends, and preparation descriptions
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Collaborated with team members to ensure a positive customer experience from start to finish
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Operated cash registers and handled cash and card transactions
- Delivered high-quality customer service to promote company's culture, values, and mission
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Mentored new team members on sales software system operation
- Worked flexible schedule and extra shifts to meet business needs
- Provided friendly service and assistance to clients, promoting customer loyalty, satisfaction, and sales
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Collected and authorized payments of guests
- Worked closely with shift managers to solve problems and handle customer concerns
- Stocked and displayed merchandise as required
- Restocked and organized merchandise in front lanes
CASHIER
Clean Eatz
09.2022 - 05.2023
- Assisted customers with explanation of options, checking out, and returning items
- Maintained a neat work area around the register in accordance with store policy
- Answered customer questions about the Clean Eatz brand supplements
- Explained the business model to first-time customers and made recommendations based on the customers' desires
- Processed credit, debit, cash, and gift card transactions at the counter
- Provided friendly service and assistance to clients, promoting customer loyalty, satisfaction, and sales
- Efficiently handled rushes while balancing online orders, in-person orders, and pickups
- Assisted customers with purchase questions, promotion concerns, defects, and returns
- Assisted customers with signing up for and accessing rewards programs
- Maintained a tidy house and restocked all coolers and merchandise shelves as needed
- Answered questions about products regarding allergies and other dietary restrictions
- Gained a thorough understanding of products to efficiently answer questions and give recommendations when asked
- Mentored new team members on sales software system operation
- Worked closely with shift managers to solve problems and handle customer concerns
- Closed the store each night, swept, mopped, restocked merchandise, cleaned bathrooms, and cleaned dishes and workspaces
CASHIER
The Rusty Taco
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
CAMP COUNSELOR AND CAMP RIDING INSTRUCTOR
Pine Crest Farm LLC
06.2020 - 08.2022
- Taught proper communication and riding commands for optimal control and safety around horses
- Supported riders' pursuit of equestrian sports
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health and maintenance
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience
- Conducted classes and workshops for students on special topics of interest, such as nutrition, horse characteristics, vet, and farrier visits
- Helped to clean and maintain a facility with 28 horses and adhered to the veterinary visit schedule, feeding routines, and cleaning practices
Education
BACHELOR OF SCIENCE (B.S.) - BIOCHEMISTRY And MOLECULAR BIOLOGY
University of South Carolina
Columbia, SC05.2028
High School Diploma -
Mills E. Godwin High School
01.2008
Middle School Diploma -
Pocahontas Middle School
01.2006
Skills
- Organization and Time Management
- Excellent Communication
- Drawer Management and Operation
- Order Taking
- Stocking and Replenishing
- Purchase Assistance
- Guest Inquiries
- First Aid and CPR
- Teamwork
- Time management
- Friendly and outgoing
- Team player
Hobbies and Interests
- Cooking
- Baking
- Art
- Equestrian Sports
- Music
- Sciences
Languages
Spanish
Limited Working
Timeline
BARISTA
Starbucks Co.
05.2023 - 08.2024
CASHIER
Clean Eatz
09.2022 - 05.2023
CASHIER
The Rusty Taco
01.2022 - 08.2022
CAMP COUNSELOR AND CAMP RIDING INSTRUCTOR
Pine Crest Farm LLC
06.2020 - 08.2022
High School Diploma -
Mills E. Godwin High School
Middle School Diploma -
Pocahontas Middle School
BACHELOR OF SCIENCE (B.S.) - BIOCHEMISTRY And MOLECULAR BIOLOGY
University of South Carolina
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