Avana Ashcroft
Easley
Summary
Results-driven production professional with a proven track record in optimizing manufacturing workflows and ensuring rigorous quality control. Adaptable to evolving production demands, fostering effective collaboration within diverse teams. Renowned for exceptional problem-solving abilities and a steadfast commitment to meeting production deadlines, consistently driving operational excellence. Passionate about leveraging expertise to enhance efficiency and contribute to organizational success.
Overview
2026
2026
years of professional experience
Work History
Packaging Associate
Bausch+Lomb
01.2025 - Current
- Effectively and efficiently operate, set-up, and troubleshoot all packaging equipment and machinery
- Inspect all product for adherence to current Good Manufacturing Practices and quality standards
- Complete and maintain all batch record and inspection paperwork in compliance with FDA requirements
- Accurately perform line clearance in a timely manner for sublot changes
- Independently complete all training courses and documentation on a weekly basis
- Resolved packaging issues promptly, minimizing downtime and delays.
Circuit Board Repair Technician
Itron, Inc
2024 - 01.2025
- Provide support to production lines by inspecting and solder repairing all circuit board and battery damages including blown fuses, broken and missing components, and general miscellaneous damage in order to minimize line downtime
- Anticipate high volume line needs by examining the bill of materials for each line and determining which parts to prioritize for upcoming or current orders
- Act as a First Responder and assist with any workplace injuries when needed including providing minor first aid, CPR, or reaching out to 911 in serious situations
- Utilized diagnostic tools to identify root causes of failures, improving repair accuracy.
- Managed inventory of repair parts, ensuring availability for timely project execution.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Machine Operator II & Secondary Line Lead
Itron, Inc
01.2023 - 01.2024
- Operated and maintained the main production line and all associated robotics when minor fixes were able to be implemented to minimize downtime
- Acted as Line Lead frequently throughout each shift including tracking downtime, delegating tasks, and reporting major malfunctions to technicians
- Operated advanced machinery to produce high-quality products efficiently.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Inspected parts for consistency and quality regularly and reported any discrepancies to the quality engineer
- Performed changeovers upon order completion by changing out necessary parts and inputting new order numbers for tracking
Customer Service Representative Remote
TD Bank AMCB
2020 - 01.2024
- Provided detailed feedback in a special project to pilot test App AI by creating charts and tables in Excel outlining flaws in the AI that were discovered while testing
- Assisted with customer Tech Support inquiries related to online banking, mobile app, Quicken and Quick Books products, Zelle, and Bill Pay including login assistance and general software troubleshooting
- Analyzed customer needs to recommend appropriate banking products and services.
- Regularly assisted as a supervisor responding to employee inquiries and requests for customers to speak with a supervisor by offering solutions and consulting with management when necessary
- Met and exceeded all inbound customer service goals, such as handle time, customer experience survey scores, first call resolution, and compliance.
- Responded to customer issues in a positive and professional manner while maintaining due diligence to ensure the security and accuracy of customer accounts and transactions
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Food Service Manager
AVI Foodsystems at BMW
01.2019 - 01.2020
- Assigned and supervised the completion of daily tasks to ensure proper coverage and adherence to health, safety, and service standards
- Delegated and oversaw the training of new employees
- Created and distributed schedules on a weekly basis
- Reviewed and completed all food safety documentation daily
- Opened, closed, and operated coffee bar in a friendly and efficient manner
- Assisted in salad bar prep according to AVI quality and safety standards
- Filled in gaps of station operation due to low staffing and call-ins including dishwashing, deli, pizza, cashier, and breakfast preparation
Customer Service Representative
JPMorgan Chase
2012 - 2018
- Exceeded all goals for servicing inbound customer calls by scoring 95% or higher in handle time, quality, and schedule adherence for entire duration of employment
- Organized data from advisors into Excel spreadsheets for credit balance refunds on up to 140 accounts per day for the commercial card department in addition to regular responsibilities
- Investigated and located up to 100 accounts per day to redirect documentation received from cardholders for credit report change and credit increase request to voluntarily assist correspondence department
- Completed assorted projects including contributing to the design of the department newsletter, piloting new programs and procedures, and creating raffle prizes for business wide meetings
- Led and organized team activities including calendars, meetings, monthly celebrations, and birthday and holiday decorating
- Resolved customer inquiries using CRM systems, ensuring timely and accurate responses.
Education
Associate of Science -
Elgin Community College
Elgin, IL06-2012
Skills
- Packaging equipment operation
- Quality control inspection
- Batch record compliance
- Line clearance procedures
- Safety standards adherence
- Employee training and development
- Task delegation and supervision
- First aid response skills
- Assembly line experience
- Equipment maintenance practices
Timeline
Packaging Associate
Bausch+Lomb
01.2025 - Current
Machine Operator II & Secondary Line Lead
Itron, Inc
01.2023 - 01.2024
Food Service Manager
AVI Foodsystems at BMW
01.2019 - 01.2020
Circuit Board Repair Technician
Itron, Inc
2024 - 01.2025
Customer Service Representative Remote
TD Bank AMCB
2020 - 01.2024
Customer Service Representative
JPMorgan Chase
2012 - 2018
Associate of Science -
Elgin Community College