Summary
Overview
Work History
Education
Skills
Timeline
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Aviance Smith

Columbia

Summary

Experienced systems professional skilled in system administration, network management, and troubleshooting. Proven track record of implementing efficient and reliable solutions. Committed to promoting teamwork and adapting to evolving project needs. Recognized for strong analytical skills, problem-solving abilities, and consistent reliability.

Overview

8
8
years of professional experience

Work History

Network Communication Systems Specialist

U.S. Army National Guard
01.2024 - Current
  • Lead a team in the setup, maintenance, and troubleshooting of network communication systems in support of military operations.
  • Oversee and manage complex communication systems, ensuring reliability and readiness for deployment.
  • Perform technical troubleshooting, repairs, and network configuration for military operations across various environments.
  • Coordinate training and development of junior personnel on communication technologies and systems.
  • Responsible for maintaining classified and sensitive communications equipment in compliance with military standards and protocols.
  • Demonstrated leadership skills while fostering teamwork and ensuring operational success under high-stress situations.
  • Led troubleshooting efforts for hardware and software issues, ensuring minimal downtime for critical systems.

Application Customer Service Representative

Willis Towers Watson
09.2024 - 01.2025
  • Provide support for applications, assisting customers with troubleshooting and resolving issues.
  • Communicate with clients to understand their application needs and deliver high-quality customer service.
  • Resolve technical issues related to software or application performance, ensuring minimal downtime for users.
  • Maintain a detailed record of client interactions and issues, ensuring proper documentation for ongoing support.
  • Assist in the onboarding process for new customers and guide them through system features and functionalities.

Cable Systems Installer Maintainer

U.S. National Guard
11.2017 - 01.2024
  • Installed and maintained a variety of cable systems, ensuring high-quality performance and reliability.
  • Conducted routine inspections to diagnose issues and implement corrective measures for system optimization.
  • Collaborated with team members to streamline installation processes, enhancing efficiency and reducing downtime.
  • Trained new technicians on best practices for cable installation and maintenance procedures.

Sales Associate

Footaction
06.2017 - 07.2018
  • Provided high-quality customer service by assisting customers in selecting and purchasing merchandise.
  • Managed inventory, ensuring that store shelves were stocked and organized.
  • Processed sales transactions, returns, and exchanges accurately using POS systems.
  • Maintained knowledge of the latest fashion trends and product offerings to recommend items to customers.
  • Worked effectively as part of a team, meeting and exceeding sales goals, and ensuring a positive shopping experience for all customers.

Education

High School -

W. J. Keenan High School
Columbia, SC
06.2018

Skills

  • Network issue resolution
  • Cabling system installation
  • Customer engagement
  • Effective communication
  • Technical troubleshooting

Timeline

Application Customer Service Representative

Willis Towers Watson
09.2024 - 01.2025

Network Communication Systems Specialist

U.S. Army National Guard
01.2024 - Current

Cable Systems Installer Maintainer

U.S. National Guard
11.2017 - 01.2024

Sales Associate

Footaction
06.2017 - 07.2018

High School -

W. J. Keenan High School

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Aviance Smith