Summary
Overview
Work History
Education
Skills
Timeline
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Ayana Beyah

Taylors

Summary

I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. While bringing a nice and inviting feel to any workplace I enter.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
11.2024 - 06.2025
  • Assisted customers with inquiries, providing clear and accurate information.
  • Resolved issues and complaints, ensuring customer satisfaction through effective communication.
  • Handled high-volume calls, demonstrating effective communication skills in resolving customer concerns.
  • Adapted quickly to new systems and procedures, fostering a smooth transition during updates.
  • Managed customer complaints with empathy and professionalism, promoting positive resolutions.
  • Engaged in ongoing training sessions to refine product knowledge and improve service delivery capabilities.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Lead

Legacy Concepts. Legacy Concepts
02.2024 - 10.2024
  • Developed and implemented sales strategies to enhance customer engagement.
  • Trained and mentored junior sales staff on product knowledge and techniques.
  • Analyzed customer data to identify trends and optimize sales approaches.
  • Collaborated with marketing team to align promotions with sales goals.
  • Handled and managed multiple clients at once.
  • Led weekly team meetings to discuss performance metrics and strategies for improvement.
  • Fostered strong relationships with clients, ensuring satisfaction and retention.
  • Trained, coached, and mentored new sales associates for maximum performance.

Beauty Advisor

Ulta Beauty Inc.
07.2023 - 02.2024
  • Advised customers on product selection and application techniques to enhance beauty routines.
  • Assisted in maintaining product displays, ensuring visual merchandising standards were met consistently.
  • Educated clients on skincare ingredients and benefits, fostering informed purchasing decisions.
  • Managed inventory levels, coordinating restocking efforts to minimize product shortages.
  • Developed strong customer relationships through personalized service and follow-up communication.
  • Conducted makeup demonstrations, showcasing products' versatility and enhancing customer engagement.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Assitant Manger

Journeys Shoes
06.2022 - 03.2023
  • Assisted in managing daily operations and team performance to ensure service excellence.
  • Coordinated staff schedules and assignments, optimizing workforce efficiency and coverage.
  • Supported inventory management by tracking stock levels and placing orders as needed.
  • Implemented training programs for new employees, fostering skill development and team cohesion.
  • Executed marketing initiatives aimed at increasing store visibility and customer engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Dominos Pizza Inc.
03.2018 - 08.2021
  • Coordinated daily operations and ensured adherence to company policies and procedures.
  • Assisted in training new team members, enhancing overall team productivity and performance.
  • Implemented process improvements that streamlined workflow and reduced operational inefficiencies.
  • Managed inventory levels, ensuring timely replenishment and accuracy in stock records.
  • Developed schedules to optimize staff allocation based on peak business hours and demand.
  • Trained and mentored staff on best practices in customer service and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Education

High School Diploma -

Eastside High School
Taylors, SC
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Client relations
  • Scheduling
  • Documentation

Timeline

Customer Service Representative

Concentrix
11.2024 - 06.2025

Sales Lead

Legacy Concepts. Legacy Concepts
02.2024 - 10.2024

Beauty Advisor

Ulta Beauty Inc.
07.2023 - 02.2024

Assitant Manger

Journeys Shoes
06.2022 - 03.2023

Assistant Manager

Dominos Pizza Inc.
03.2018 - 08.2021

High School Diploma -

Eastside High School

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Ayana Beyah