Ayana Cunningham
Laurens
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
13
13
years of professional experience
Work History
Sales Associate
Verizon Wireless-TCC (The Cellular Connection)
Laurens, SC
06.2023 - Current
- Assisted customers in selecting wireless plans and devices tailored to individual needs.
- Educated customers on product features, benefits, and promotions effectively.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Maintained store appearance by organizing merchandise and displays regularly.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Analyzed sales trends to identify opportunities for inventory improvements and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Chandler
Self Employed Services of Jacs and Vics Wax and Wicks Candle LLC
Laurens, SC
10.2019 - Current
- Operated production machinery for candle manufacturing, ensuring consistent quality and safety standards.
- Managed inventory levels to optimize supply chain efficiency and minimize waste.
- Streamlined workflow processes, reducing production downtime and enhancing productivity.
- Collaborated with suppliers to source high-quality materials for candle production.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
Sales Supervisor
Spectrum
Simpsonville, SC
04.2013 - 10.2020
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new sales staff, enhancing team performance and knowledge of products.
- Analyzed sales data to identify trends, informing strategies for inventory management and customer engagement.
- Implemented training programs aimed at improving product knowledge and upselling techniques among team members.
- Fostered strong relationships with key customers, enhancing loyalty and repeat business through personalized service.
- Developed performance metrics to evaluate team effectiveness, resulting in improved sales outcomes and accountability.
- Led regular team meetings to communicate goals, share best practices, and motivate staff towards achieving targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
Bachelor of Arts - Sociology And Criminal Justice
Claflin University
Orangeburg05-2005
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Verbal/written communication
- Upselling
- Sales development
- Policy and procedure adherence
- Sales goals attainment
Timeline
Sales Associate
Verizon Wireless-TCC (The Cellular Connection)
06.2023 - Current
Chandler
Self Employed Services of Jacs and Vics Wax and Wicks Candle LLC
10.2019 - Current
Sales Supervisor
Spectrum
04.2013 - 10.2020
Bachelor of Arts - Sociology And Criminal Justice
Claflin University