Ayana Fuller
Dillon
Summary
Adept at problem resolution and record preparation, my background as a Medical Assistant with Midlands Neurology & Pain Associates and a Customer Service Representative at SelectQuote Insurance showcases a proven track record in improving customer satisfaction and streamlining documentation processes. Skilled in both call management and delivering compassionate patient care, I excel in fast-paced environments, driving efficiency and positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate
Caresouthcarolina
12.2024 - Current
- Entered details into computer systems and managed database of information.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
Customer Service Representative
SelectQuote Insurance
06.2022 - 08.2024
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer inquiries, billing questions, payments, and service requests
- Sale Health Insurance
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Medical Assistant
Midlands Neurology & Pain Associates
02.2018 - 06.2021
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
Education
Certificate - Certified Medical Assistant
Virginia College
01.2018
High School Diploma - undefined
Lake View High School
01.2014
Diploma - Medical Billing And Coding
Miller-Motte Technical College
NC10-2024
Associate of Applied Science - Healthcare Information And Technology
Miller-Motte Technical College
NC09-2025
Skills
- Problem resolution
- Product promotion
- Account updating
- Record preparation
- Call management
- Quality assurance
- Care planning
- Patient education
- HIPAA compliance
- Scheduling
Certification
- BLS
- Microsoft Office (4 years)
- Excel (2 years)
- Manufacturing Experience (1 year)
- Load & Unload (1 year)
- Administrative Experience (1 year)
- Microsoft Word (3 years)
- Certified Medical Assistant
Timeline
Patient Advocate
Caresouthcarolina
12.2024 - Current
Customer Service Representative
SelectQuote Insurance
06.2022 - 08.2024
Medical Assistant
Midlands Neurology & Pain Associates
02.2018 - 06.2021
High School Diploma - undefined
Lake View High School
Certificate - Certified Medical Assistant
Virginia College
Diploma - Medical Billing And Coding
Miller-Motte Technical College
Associate of Applied Science - Healthcare Information And Technology
Miller-Motte Technical College
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