Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayanah Massey

Fort Mill

Summary

Commercial insurance professional with extensive experience evaluating and settling claims. Strong analytical and negotiation skills combined with deep understanding of policy coverage and risk assessment. Known for fostering team collaboration and achieving results in dynamic environments. Skilled in documentation, communication, and adapting to evolving demands.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commercial Claims Adjuster

Travelers Insurance
05.2024 - Current
  • Evaluated commercial insurance claims to determine coverage and liability.
  • Collaborated with policyholders and agents to gather necessary documentation.
  • Conducted thorough investigations, analyzing evidence to support claim decisions.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.


Liability Claims Adjuster

Allstate Insurance
03.2023 - 03.2024
  • Reviewed policies issued by the company to ensure compliance with state regulations governing liability coverage.
  • Investigated questionable claims to determine payment authorization.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

Assistant Manager

Verizon
09.2018 - 03.2023
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated daily tasks to team members to optimize group productivity.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High School Diploma -

Lancaster High School
Lancaster, SC
05-2014

York Technical College
Rock Hill, SC
05-2027

Skills

  • Claims investigation
  • Policy interpretation
  • Liability analysis
  • Coverage verification
  • Customer Service
  • Detailed Oriented
  • Experienced in fast-pace environments
  • Insurance Regulations

Certification

  • Licensed Insurance Adjuster - Casualty, Marine, Property, Surety.

Timeline

Commercial Claims Adjuster

Travelers Insurance
05.2024 - Current

Liability Claims Adjuster

Allstate Insurance
03.2023 - 03.2024

Assistant Manager

Verizon
09.2018 - 03.2023

High School Diploma -

Lancaster High School

York Technical College

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Ayanah Massey