Ayanna Edwards
Aiken
Summary
I have 6 year Customer Representative skills that brings positive attitude and has a positive impact on companies. Also detail-oriented customer service representative with a strong work ethic and knowledge of various communication systems. Proven ability to use innovative communication platforms to improve workplace performance.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
American Income Life Insurance Company
12.2023 - 02.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Inbound Retention Representative
T-Mobile
08.2021 - 03.2023
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual customer needs.
- Identified trends in customer feedback data, collaborating with management to implement improvements in products or services offerings accordingly.
- Trained new employees on company policies, procedures, and best practices for retaining customers.
Customer Service Sales Coordinator
Capital One
03.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
- Evaluated competitor offerings to ensure our pricing structure remained competitive within the market.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
Education
High School Diploma -
Barnwell High School
South Carolina 06-2013
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Data entry and review
- Communication and interpersonal skills
- Coordination and scheduling
- Insurance billing
- Electronic medical records
- Patient contact
- Prior authorization processing
- Customer relationship management
- Medical terminology
- Document management
- Data verification
- Account maintenance
- Patient communication
- Customer service
- Follow-up procedures
- Data integrity
- Customer database systems
- Medicaid
- Insurance terminology
- Insurance plan verification
Timeline
Insurance Verification Specialist
American Income Life Insurance Company
12.2023 - 02.2025
Inbound Retention Representative
T-Mobile
08.2021 - 03.2023
Customer Service Sales Coordinator
Capital One
03.2019 - 03.2021
High School Diploma -
Barnwell High School