Summary
Overview
Work history
Education
Skills
Timeline
Volunteer
Aye Kyi Zar

Aye Kyi Zar

Bel Ombre,Seychell

Summary

I supervised with exceptional leadership and management style. Consistently improves customer experiences by training teams to meet high standards. Oversees smooth and efficient shifts through solid planning and budgeting. Highly-motivated Restaurant Supervisor with 2 years of experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Dedicated supervising with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analyzing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.

Overview

7
7
years of professional experience

Work history

Restaurant Supervisor

Story Resort Seychell
Belombre , Seychell
04.2022 - Current
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Attended regular training to obtain and update food safety certificates.
  • Boosted sales through targeted product training and upselling strategy.

Head Waitress

Pullman Jumeriah Lake Tower
Dubai , United Arab Emirates
02.2021 - 02.2022
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Maximized profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
  • Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Followed food hygiene and safety procedures in line with requirements.
  • Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
  • Processed payments and reduced customer wait times.
  • Reduced guest risks by understanding and clearly communicating allergies and intolerances.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.

Waitress

Anantara Jebal Akhtar Resort
Muscat , Oman
01.2017 - 03.2020
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Informed kitchen staff regarding order and requirements.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Provided menu and offered recommendations to complement dining experience.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Verified customer age and information to determine eligibility for alcohol consumption.
  • Used upselling methods featuring specials to complement dishes.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Maintained bar stocks, replenishing daily as necessary.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

Diploma - Hospitality and tourism Management

NgeeAnn Polytechnic
Mandalay

Diploma - English

University of Mandalay Foreign Institute
Mandalay

Diploma - Computer

University of Computer Institute
Mandalay

Skills

  • Team development
  • Customer service
  • Efficient and proactive
  • Eye for detail
  • Front of House (FOH) training
  • Team management
  • Food plating and presentation
  • Dining room preparation
  • Cost-controls
  • Performance improvement
  • End-of-day reconciliation
  • Inventory control and record keeping
  • DUPLICATE - Point of Sale system operation
  • Project budgeting
  • Kitchen equipment operation and maintenance
  • Natural leader
  • Employee management
  • Service-orientated

Timeline

Restaurant Supervisor

Story Resort Seychell
04.2022 - Current

Head Waitress

Pullman Jumeriah Lake Tower
02.2021 - 02.2022

Waitress

Anantara Jebal Akhtar Resort
01.2017 - 03.2020

Diploma - Hospitality and tourism Management

NgeeAnn Polytechnic

Diploma - English

University of Mandalay Foreign Institute

Diploma - Computer

University of Computer Institute

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Aye Kyi Zar