Ayeshia Munford

• Prepared ingredients for meals, following recipes, portion standards, and food safety procedures.
• Supported inventory rotation, reducing waste through first-in, first-out storage practices.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Responded to incoming calls regarding Medicare inquiries, providing accurate information and guidance to ensure customer understanding and satisfaction.

Researched Medicare Claims In A Timely Manner

Resolved customer inquiries with accurate account support and policy guidance.

• Delivered friendly guest service at front counter and drive-thru, ensuring accurate orders and fast transaction processing.
• Assisted team members during peak rush periods, coordinating task flow to reduce delays and improve service speed.
• Prepared food items following safety standards, quality guidelines, and restaurant procedures for consistent presentation.
• Maintained clean dining, kitchen, and service areas to support sanitation compliance and efficient operations.

Inbound Call Center, Processing Homeowners Insurance.

Specializing In Flood Insurance, Wind Insurance And Lender Place Insurance.

Managed high-volume call queues while maintaining professionalism, accuracy, and service quality standards

Handled incoming and outgoing calls, addressing inquiries and providing information to ensure compliance with regulations.

Placed Research Calls For 8,850 Forms, Data Entry.

Handled Multiple Computer Monitors And Multiple Phone Lines

• Supervised shift operations to maintain speed, accuracy, and service standards.
• Trained crew members on station procedures, food safety, and customer service expectations.
• Coordinated opening and closing tasks, ensuring readiness for daily business needs.
• Monitored cash handling, drawer balance, and secure register procedures.
• Supervised employees and oversaw quality compliance with company standards for food and service.