Azana Price
Bluffton
Summary
Dynamic leader with a proven track record at Walmart, excelling in customer service management and strategic thinking. Enhanced store profitability and customer satisfaction through innovative strategies, leading to a significant reduction in staff turnover. Skilled in team leadership and coaching, adept at fostering a collaborative environment and driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Store Manager
Walmart
11.2016 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Walmart
01.2014 - 11.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Manager
Walmart
10.2006 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Knott County Central High School
Knott County Ky06-2001
Skills
- Customer service
- Operations monitoring
- Money handling
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Staff training and development
- Multitasking and organization
- Planning and implementation
- Task delegation
- Store operations
- Customer service management
- Workload management
- Staff training
- Management
- Policies and procedures implementation
- Retail operations
- Store opening and closing
- Team leadership
- Employee motivation
- Recruiting and interviewing
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Goal setting
- Budgeting and finance
- Inventory control
- Project leadership
- Process improvement
- POS systems
- Schedule management
- Goals and performance
- Performance management
- Succession planning
- Leadership development
- Continuous improvements
- Strategic thinking
- Supply ordering
- Adaptability and flexibility
- Policies and procedures
- Superb time management skills
- Scheduling and planning
- Retail operations management
Timeline
Store Manager
Walmart
11.2016 - 04.2024
Operations Manager
Walmart
01.2014 - 11.2017
Assistant Manager
Walmart
10.2006 - 01.2014
Knott County Central High School
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