Dedicated professional with experience in the hospitality and support sectors. Skilled in multitasking and effective communication, ensuring prompt resolution of customer concerns while maintaining high cleanliness standards. Committed to enhancing guest experiences through teamwork and adaptability.
Overview
5
5
years of professional experience
Work History
Server
Arnolds
Laurens, SC
03.2025 - 03.2026
Provided exceptional customer service to enhance dining experience.
Assisted in menu knowledge and food preparation presentations for guests.
Managed order accuracy through effective communication with kitchen staff.
Maintained cleanliness and organization of dining area to ensure safety standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Direct Support Professional
Whitten Center
Laurens, SC
01.2025 - 01.2025
Implemented individualized care plans to address specific needs and preferences of clients.
Facilitated recreational activities that encouraged socialization and community engagement among clients.
Monitored client safety and well-being, responding promptly to any concerns or emergencies.
Maintained clean, safe, and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Front Office Assistant
Dr. Gill Thomas, Optomerty
Clinton, SC
05.2024 - 09.2024
Managed patient scheduling and appointment confirmations to optimize office workflow.
Provided front desk support, addressing patient inquiries and resolving issues promptly.
Coordinated communication between patients and optometry staff to enhance service delivery.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Supported staff members with administrative tasks, improving productivity across various departments.
Server
Route 290 American Sports Grill
Duncan, SC
09.2022 - 04.2023
Adapted quickly to fast-paced environment while handling multiple tables efficiently.
Collaborated with team members to streamline service operations during peak hours.
Implemented feedback from customers to improve service delivery and satisfaction.
Participated in training sessions to enhance skills in hospitality and service techniques.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Hardee's
Duncan, SC
07.2021 - 03.2022
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced end-of-shift totals.
Assisted in training new cashiers on operational procedures and customer service standards.
Handled customer inquiries and resolved issues to enhance satisfaction.
Ensured adherence to food safety and sanitation regulations at all times.
Recommended menu items based on customer preferences, boosting sales opportunities.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.