Bailey Williams
Beaufort
Summary
Experienced with front desk coordination, ensuring smooth daily operations and patient satisfaction. Utilizes effective communication and problem-solving skills to maintain a welcoming environment. Knowledge of administrative procedures and customer service excellence. Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Lowcountry Family Dentistry
02.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Office Manager
Corrective Chiropractic
04.2021 - 02.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Clinical Assistant
Charleston ENT
08.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
Education
No Degree - Nursing
San Antonio College
San Antonio, TXSkills
- Administrative skills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Patient greeting
- Clinical leadership
Timeline
Front Desk Coordinator
Lowcountry Family Dentistry
02.2023 - Current
Office Manager
Corrective Chiropractic
04.2021 - 02.2023
Clinical Assistant
Charleston ENT
08.2020 - 04.2021
No Degree - Nursing
San Antonio College
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