Barbara Winston
Columbia,SC
Summary
Analytical, resourceful, and results-driven process improvement professional with over 10 years of experience in dynamic and challenging environments requiring meticulous attention to detail and a strong customer focus. Expertise includes customer service, research and resolution, and accounting functions, complemented by proficiency in clerical and data entry tasks. Committed to delivering exceptional customer experiences through strong organizational, technical, and interpersonal skills. Proven ability to coordinate projects effectively, ensuring timely task completion while enhancing team collaboration and streamlining workflows for optimal project success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Enrollment Compliance Auditor II
Aflac
Columbia South Carolina
03.2025 - Current
- Addresses various inquiries from the business unit pertaining to New Business processed or potential compliance issues, and collaborates with leadership, compliance, and other internal contacts to gather information and resolved problems identified.
- Documents audit results to ensure that root cause analysis, trends, quality issues, and performance measures are communicated to leadership, updates document (procedures, work instructions and SOPs) as instructed to reflect updates processes or regulatory changes; communicates and monitors changes to avoid reoccurrence.
- Documented all audit findings and prepared detailed reports for management review.
- Maintained accurate records of audit work papers for future reference.
- Evaluated compliance with corporate policies and procedures, as well as external regulations.
- Prepared audit reports and provided recommendations for process improvements to ensure compliance with corporate policies.
- Reviewed financial statements and documents to identify discrepancies or inaccuracies in reports.
- Performed follow-up reviews on previously identified issues to ensure corrective action was taken.
- Evaluated audit findings and provided actionable recommendations for process improvements.
- Developed and implemented risk assessment strategies to identify potential compliance gaps.
- Collaborated with cross-functional teams to enhance compliance training programs for staff.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
CEC Supervisor/Key Carrier
TJ Maxx
Columbia, SC
04.2022 - Current
- Coach front end staff to deliver exceptional customer service.
- Build a strong team and shape staff behavior to accomplish desired results.
- Promotes a culture of honesty and integrity, maintains confidence.
- Role models exceptional customer service
- Creating a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Trains and coaches Associate on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Ensures adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
Account Service Specialist I/II/III
Aflac
Columbia, SC
05.2016 - 03.2025
- Facilitates the review and processing of standard to complex requests regarding premium payments and adjustments.
- Research paid to date discrepancies and performed Root Cause analysis to determine the origin of identified premium discrepancies.
- Responsible for the collection of premium payments and posting to Genelco.
- Processes terminations, cancellations, and refunds to include auditing premium payment discrepancies.
- Trained team members, non-Team members and outsource team on process, answer questions pertaining to process whether production or non-production.
- Keys, audits and process new business enrollment applications using multiple core systems and administration databases
- Research, audit, and consulting with agents verifying accuracy error codes: Makes corrections and issues or suspends applicant ion as appropriate
- Track daily activity within Sidekick, Work desk and Client Centure
- Knowledge of principles and processed for providing customer and personal services: this includes meeting quality standards for services and evaluation for customer satisfaction
- Knowledge of administrative procedures and systems such as word processing, managing files, record and other office procedures and terminology
- Calculates and balances premiums-noting discrepancies for research and resolution: consult/refers to lead and/or Supervisor regarding Non-routine issues
- Facilitation engaging classes for training sessions to include calibration calls
- Evaluating skills and attending to the learner's challenges
Policy Issue Support Specialist
Randstad-Aflac
Columbia, SC
04.2014 - 05.2016
- Develop, analysis and implement a complex of regulatory and legislative understanding of both the theoretical underpinnings and practical applications of policies within the guidelines of the company policy and standard operation procedure.
Quality Control Inspector/Receiving Clerk/Administrative Assistant/Clerical Assistant
Midland Manufacturing
Columbia, SC
01.2006 - 03.2014
- Perform final inspection methods on finished therapy tables both by testing and visually examining for any defect.
- Identify and record defects on tables, informing department supervisor so that the issue/problem can be reviewed.
Quality Control Inspector
Solectron
Columbia, SC
02.2004 - 10.2005
- Performed final Quality Audit on finish computer systems products.
Quality Control Inspector
Holopack International
Columbia, SC
10.2000 - 04.2004
- Performed line clearance at start of production and before resuming manufacturing activities after stopping production for corrective actions using the mettles free-weight systems.
Education
Pharmacy Technician Program -
Midlands Technical College
Columbia, SCBusiness Administration - undefined
University of Phoenix
Columbia, SCCriminal Justice - undefined
Strayer University
Columbia, SCSkills
- Conflict Resolution
- Communication
- Listening
- Microsoft Office
- Time Management
- Filenet/ECM
- ASM
- Problem Solving
- EPS
- SharePoint
- Workdesk
- CRM
- BCLM
- Excel Spreadsheet
- Workdesk
- CRM
- BCLM
- Excel Spreadsheet
- Workdesk
- CRM
- BCLM
- Excel Spreadsheet
Certification
- Certified White Lean Six Sigma Belt, Aflac
- Certified Green Lean Six Sigma Belt, Aflac
- Certified Black Lean Six Sigma Belt, Aflac
Timeline
Enrollment Compliance Auditor II
Aflac
03.2025 - Current
CEC Supervisor/Key Carrier
TJ Maxx
04.2022 - Current
Account Service Specialist I/II/III
Aflac
05.2016 - 03.2025
Policy Issue Support Specialist
Randstad-Aflac
04.2014 - 05.2016
Quality Control Inspector/Receiving Clerk/Administrative Assistant/Clerical Assistant
Midland Manufacturing
01.2006 - 03.2014
Quality Control Inspector
Solectron
02.2004 - 10.2005
Quality Control Inspector
Holopack International
10.2000 - 04.2004
Business Administration - undefined
University of Phoenix
Criminal Justice - undefined
Strayer University
Pharmacy Technician Program -
Midlands Technical College