BARBARA OLTMAN
HEMINGWAY
Summary
Skilled in overseeing the operations of a physician's office and delivering patient care in diverse healthcare environments, such as hospitals and nursing care facilities. Committed to volunteering at a hospital in Macon for the past five years, refining my patient care abilities. As a medical office manager, effectively relayed crucial information to physicians to ensure precise treatment choices, while efficiently managing scheduling, payments, and insurance claims. Taking personal pride in consistently providing exceptional care to patients.
Overview
2022
2022
years of professional experience
Work History
Hospital Volunteer
Coliseum Medical Center
Front Desk Receptionist/Office Assistant
Dr. Mohammad Ali
03.2018 - 12.2021
- Facilitated smooth communication by answering phone inquiries and welcoming patients.
- Collected co-payments while managing appointment bookings.
- Participated in organizing room arrangements.
- Tracked and updated blood pressure readings.
- Offer support when additional assistance is required.
Call Center Customer Service Representative
OrthoGeorgia
03.2015 - 12.2021
- Handled telephone questions for patients promptly.
- Transferred phone inquiries to designated healthcare professionals.
- Verified pre-certifications from insurance providers to ensure compliance with requirements.
- Checked appointment times and provided directions across five locations.
- Coordinated availability of surgeons specializing in hand, general, and spine operations.
- Collaborated effectively with coworkers, doctors, and insurance representatives.
- Thrived in public-facing roles.
Med Tech, Receptionist, Front desk
Dr. Donald Robinson
08.2018 - 02.2019
- Assisted medical professionals.
- Provided direct support to patients alongside Dr. Robinson.
- Processed received calls with attention to detail.
- Scheduled and managed appointments.
- Managed electronic processing of referral and patient data.
Concierge, Data Entry in OB.Dept
Coliseum Medical Center
01.2012 - 01.2014
- Facilitated access for new members to view newborns.
- Verified identification credentials to grant access to hospital premises.
- Assisted at nursing station during peak times to input doctors' orders.
Concierge
Lake Forest Place
04.2007 - 03.2009
- Ensured consistent management of residents' daily agendas.
- Guaranteed exact documentation of arriving guests every day.
- Relayed messages promptly to residents.
- Coordinated consistent scheduling of community activities for residents.
- Maintained accurate distribution of delivered goods while adhering to schedules.
- Handled multiple supplementary responsibilities with precision.
Nurse Technician
Lake Forest Hospital
04.2007 - 03.2009
- Ensured exemplary patient support in accordance with Charge Nurse's directives.
- Maintained detailed records of vitals, weights, and performed regular bed baths.
- Facilitated treatment processes by ensuring accurate preparation of patient wrap applications.
- Assisted with patients' nutritional needs and essential daily activities.
Nurse Technician
Centegra Health Systems
09.2003 - 03.2006
- Monitored and maintained quality standards in day surgery patient care.
- Administered patient care within hospitals as well as nursing homes.
- Conducted blood draws efficiently following established protocols.
- Facilitated support for pharmacist by delivering medicine to hospital patients.
Dental Manager
Dr. Danny Hanna D.D.S
11.2002 - 04.2003
- Supervised integration efforts to enhance synchronization between dental and medical domains.
- Oversaw compilation and documentation of medical records.
- Facilitated clear communication between patients and medical staff through timely message relay.
- Managed scheduling and payment transactions for patient accounts.
- Coordinated the management of insurance claims.
- Directed various tasks as requested by Dr. Hanna
Nurse Technician
Sacred Heart Hospital
07.2000 - 09.2002
- Handled patient inquiries through signal systems efficiently.
- Administered patient care through monitoring vital signs including temperature, blood pressure, pulse, and respiration rates.
- Delivered patient care by monitoring nutritional intake/output.
- Administered patient care under the guidance of nursing and medical teams.
Education
Associate Degree - Nursing
Chippewa Valley Technical College
Eau Claire, WIAssociate Degree - Dental Hygiene
University of Louisville
Louisville, KYAssociate Degree - Medical Responder
McHenry County College
Crystal Lake, ILHigh School Diploma -
Marion Central High School
Woodstock ILSkills
- Customer Service Skills
- Data Entry
- Microsoft
- Medical Billing
- Medical Scheduling
- Patient Care
- Insurance Verification
- Receptionist
Assessments
https://share.indeedassessments.com/share_to_profile/1637f2083ff49c6983703ba808691cf6eed53dc074545cb7, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Med Tech, Receptionist, Front desk
Dr. Donald Robinson
08.2018 - 02.2019
Front Desk Receptionist/Office Assistant
Dr. Mohammad Ali
03.2018 - 12.2021
Call Center Customer Service Representative
OrthoGeorgia
03.2015 - 12.2021
Concierge, Data Entry in OB.Dept
Coliseum Medical Center
01.2012 - 01.2014
Concierge
Lake Forest Place
04.2007 - 03.2009
Nurse Technician
Lake Forest Hospital
04.2007 - 03.2009
Nurse Technician
Centegra Health Systems
09.2003 - 03.2006
Dental Manager
Dr. Danny Hanna D.D.S
11.2002 - 04.2003
Nurse Technician
Sacred Heart Hospital
07.2000 - 09.2002
Hospital Volunteer
Coliseum Medical Center
Associate Degree - Nursing
Chippewa Valley Technical College
Associate Degree - Dental Hygiene
University of Louisville
Associate Degree - Medical Responder
McHenry County College
High School Diploma -
Marion Central High School
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