Barbara Pinkney
Sumter
Summary
Dynamic Program Coordinator at the South Carolina Department of Public Health with a proven track record in strategic planning and program management. Expert in training coordination and data management, successfully enhancing program reach and compliance. Recognized for proactive problem-solving and fostering partnerships that drive impactful community health initiatives.
Overview
21
21
years of professional experience
Work History
Program Coordinator
South Carolina Department of Public Health
11.2021 - Current
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and government and state regulations.
- Led training sessions for staff and external stakeholders.
- Resolved help desk inquiries for end users of the Statewide Immunization Online Network.
- Processed immunization record requests from constituents
- Participate in testing, training, implementation, operations and maintenance of the South Carolina Statewide Immunization Online Network (SIMON)
- User training: Provide training to new employees. Provide training materials for users of SIMON and ensure training and credentials are logged for end users. Manage and prioritize issues identified through help desk operations.
- Manage database/spreadsheets of all SC school district employees utilizing SIMON. Ensure annual training is up to date and logged.
- Establish new agency employee accounts and aid with maintenance and inquiries.
COVID-19 Contact Tracer
SCDHEC
06.2020 - 05.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Assistance Center Sales Manager
Advance America
08.2017 - 01.2020
- Streamlined sales processes to improve efficiency and productivity within the team.
- Meeting/exceeding all performance goals and metrics for the center as defined by management.
- Develop, assist and participate in all marketing and collection efforts.
- Building and fostering positive relationships to increase the likelihood of repeat customer business.
- Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
- Established performance metrics and monitored team progress towards objectives regularly, providing feedback and coaching as needed.
Medical Collections Specialist
VBOA-Recruiting Solutions
01.2013 - 11.2017
- Possessed thorough knowledge and understanding of the hospital revenue cycle with specialization in hospital billing and collections.
- Utilized and applied industry knowledge to resolve aged accounts receivables by working various account types including but not limited to hospital and/or professional claims, governmental and non-governmental claims, third party claims, denied claims and high-priority accounts.
- Ability to professionally communicate in all forms with payer resources i.e. websites, email, telephone and payer customer service departments for claims resolutions.
- Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or charge offs.
Center Sales Manager
Advance America
09.2004 - 03.2011
- Organized regular team meetings for sharing best practices, discussing challenges, and fostering collaboration among peers.
- Maintained all daily center operations
- Meeting all performance goals and metrics for the center as directed by upper management.
- Improved overall center efficiency by streamlining internal communication channels between departments.
- Enhanced overall operational efficiency by implementing agile management methodologies that allowed the team to adapt quickly in response to market changes.
Education
Master of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ11-2020
Bachelor of Science - Business Administration And Management
South Carolina State University
Orangeburg, SC05-1999
Graduate Certificate - Healthcare Informatics
University of Phoenix
Tempe, AZ05-2022
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Project management
- Report generation
- Training coordination
- Report preparation
- Staff evaluation
- Eligibility determination
- Staff development
- Standard operating procedures
- Sales growth
- Team oversight
- Marketing materials
- Report creation
- Data management
- Human resources
- Sales partnership development
- Program branding
- Staff development expertise
- Attention to detail
- Problem-solving
- Customer service experience
- Critical thinking
- Decision-making
- Multitasking
- Program improvements
- Program operations
- Task delegation
- Business management
- Process improvements
Timeline
Program Coordinator
South Carolina Department of Public Health
11.2021 - Current
COVID-19 Contact Tracer
SCDHEC
06.2020 - 05.2021
Assistance Center Sales Manager
Advance America
08.2017 - 01.2020
Medical Collections Specialist
VBOA-Recruiting Solutions
01.2013 - 11.2017
Center Sales Manager
Advance America
09.2004 - 03.2011
Master of Science - Healthcare Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
South Carolina State University
Graduate Certificate - Healthcare Informatics
University of Phoenix
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