Beckey Sabean
North Augusta,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant to the Technical Director
Imperial Theatre
11.2020 - Current
- Fostered positive working relationships with colleagues across functions, contributing to a strong sense of teamwork within the organization.
- Showcased excellent organizational skills by maintaining comprehensive records of project progress, team performance, and resource allocation.
- Improved system performance by assisting in troubleshooting and resolving complex technical issues.
- Provided crucial support during live events, ensuring a seamless experience for attendees and presenters alike.
- Demonstrated flexibility when adapting to changing priorities or last-minute adjustments, maintaining productivity under pressure.
- Worked with senior management to initiate new projects and assist in various processes.
- Assisted in leading teams of 10-20 staff members.
Lead Tax Preparer
Liberty Tax Services
09.2023 - 04.2025
- Implemented strategies for self-employed clients to optimize tax savings and minimize liabilities.
- Developed a reputation for exceptional client service, leading to an increased number of referrals and repeat business.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Kept up-to-date with federal and state tax law changes, ensuring compliance for all clients.
- Average tax returns completed was 150-175 yearly
CSR Call Center Contractor
NexRep Virtual Services
01.2022 - 10.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
Waitress/Keyholder
IHOP
11.2020 - 12.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Stage Hand/ Costume Master/ Camera Operator/ Sound Tech
IATSE National Union
02.2002 - 11.2023
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Worked with directors to capture desired shots.
- Developed unique wardrobe concepts for character development, contributing to successful performances.
- Built strong relationships with local fabric suppliers, securing high-quality materials at competitive prices.
- Safeguarded show continuity through diligent documentation of cues, settings, and notes for future reference or replacement operators.
- Delivered high-quality audio experiences for audiences by meticulously calibrating sound levels.
- Provided guidance to less experienced team members, fostering a supportive learning environment that promoted skill growth and development.
Assistant to the Head of Media Ministry
McGregor Baptist Church
10.2014 - 11.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
GED/Office Assistant Certification -
Mulenburg Job Corps
Mulenburg, KY11.2021
Skills
- Hardware maintenance
- Business analysis
- Stakeholder communication
- Client communication
- Payroll processing
- Bookkeeping
- Data inputting
- Document preparation
- Customer service
- Time management
- Decision-making
- Verbal and written communication
Certification
- SafeServ
- ASFP
Languages
English
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Running
Timeline
Lead Tax Preparer
Liberty Tax Services
09.2023 - 04.2025
CSR Call Center Contractor
NexRep Virtual Services
01.2022 - 10.2024
Assistant to the Technical Director
Imperial Theatre
11.2020 - Current
Waitress/Keyholder
IHOP
11.2020 - 12.2023
Assistant to the Head of Media Ministry
McGregor Baptist Church
10.2014 - 11.2020
Stage Hand/ Costume Master/ Camera Operator/ Sound Tech
IATSE National Union
02.2002 - 11.2023
GED/Office Assistant Certification -
Mulenburg Job Corps
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