Brandon Boykin
Irmo
Summary
Dynamic professional with extensive experience in store operations and customer service, notably as a Key Holder Supervisor at Dave & Busters. Proven track record in training and mentoring staff, optimizing inventory management, and executing successful promotional strategies, resulting in enhanced customer satisfaction and loyalty. Strong cash handling skills combined with effective team leadership.
Overview
9
9
years of professional experience
Work History
Key Holder Supervisor
Dave & Busters
Columbia, SC
07.2021 - Current
- Assisted in daily operations, ensuring efficient customer service and smooth transactions.
- Supported team by handling cash management and maintaining accurate financial reports.
- Learned inventory control processes to maintain optimal stock levels and product availability.
- Adapted quickly to changing environments, enhancing customer experience during peak hours.
- Monitored guest interactions to address concerns promptly, ensuring satisfaction and loyalty.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Optical Manager
Dr. Park & Associates
Columbia, SC
03.2017 - 07.2022
- Coordinated with suppliers to negotiate pricing and ensure timely delivery of optical products.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Executed marketing initiatives to promote services, resulting in increased patient referrals and revenue growth.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
Bar Manager
Black Pearl
Columbia, SC
02.2017 - 12.2017
- Established vendor relationships to secure competitive pricing on supplies and beverages.
- Led team meetings to foster communication, resolve conflicts, and promote a collaborative environment.
- Ensured compliance with health regulations and safety standards in all bar operations.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
No Degree - Business Administration And Management
Allen University
Columbia, SC 04-2004
High School Diploma -
Columbia High School
Columbia, SC05-2000
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Marketing initiatives
- Customer service
- Cash handling
- Inventory monitoring
- Scheduling coordination
- Store maintenance
Timeline
Key Holder Supervisor
Dave & Busters
07.2021 - Current
Optical Manager
Dr. Park & Associates
03.2017 - 07.2022
Bar Manager
Black Pearl
02.2017 - 12.2017
No Degree - Business Administration And Management
Allen University
High School Diploma -
Columbia High School