Ben Hedrick
Marion
Summary
With a background of various skills, I am a hard working and experienced leader. I have strong skills in organizational and administrative leadership, teamwork, training, paying close attention to detail, data input, communication with clients, problem solving, cash handling skills, strong grasp of mathematical concepts and analyzing financial data, building customer relationships and successful at ensuring customer satisfaction. I am a person of integrity and committed to being a positive contribution to the company.
Overview
28
28
years of professional experience
Work History
Lead Pastor
Open Door Baptist Church
07.2025 - Current
- Oversees and organizes the administrative areas of church and manages all areas of ministry
- Oversees finances and budgeting strategies of the church
- Enhancing congregation growth by developing outreach and community programs
- Mentoring and counseling
Lead Pastor
Emmanuel Baptist Church
12.2020 - 05.2025
- Oversaw administration and management of all areas of ministry
- Oversaw the finances, stewardship and budgeting of the church
- Managed staff of the church
- Provided mentorship, counseling and teaching
- Developed strategies for congregation growth and community outreach
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
05.2014 - 12.2020
- Enhanced client satisfaction by addressing all concerns promptly and providing exceptional service
- Serviced customer accounts
- Generated additional sales opportunities by selling new products
- Was chosen as a designated SSR to train new service sales representatives
- Ensured accounts were kept current
Customer Service and Sales Representative
Dupont Community Credit Union
01.2012 - 05.2014
- Provided customer satisfaction by addressing concerns promptly and providing exceptional service to credit union customers
- Took loan applications over the phone
- Set up online accounts for customers
- Assisted customers with any transactions needed
- Worked on a designated team to set up new online banking system
Commercial Teller
Wells Fargo
06.2009 - 01.2012
- Enhanced customer satisfaction by efficiently processing commercial banking transactions and addressing inquiries
- Proficient at cash handling and was also a vault teller
- Identified potential sales opportunities to clients and non-clients
- Trained new tellers, sharing best practices for efficient customer service and transaction processing
- Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times
Customer Service Representative
21st Mortgage Corporation
07.2006 - 05.2009
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Promptly addressed all customer concerns
Co-Owner, HVAC Tech/Customer Service Representative
B&G Mechanical Services
05.1997 - 08.2005
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks
- Installation of HVAC units, duct work
- Electrical and plumbing related to HVAC work
- Developed very strong client relationships, driving repeat business and a strong customer base
Education
Youth Ministry
Crown Bible College
Powell, TN05-2009
Skills
- Organizational and Administrative leadership
- Critical thinking
- Data Entry
- Problem solving
- Cash handling
- Applicant communication
- Teamwork and collaboration
- Time management
- Decision making
- Client Relationship building
- Multitasking
- Detail Oriented
- Reliability
Timeline
Lead Pastor
Open Door Baptist Church
07.2025 - Current
Lead Pastor
Emmanuel Baptist Church
12.2020 - 05.2025
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
05.2014 - 12.2020
Customer Service and Sales Representative
Dupont Community Credit Union
01.2012 - 05.2014
Commercial Teller
Wells Fargo
06.2009 - 01.2012
Customer Service Representative
21st Mortgage Corporation
07.2006 - 05.2009
Co-Owner, HVAC Tech/Customer Service Representative
B&G Mechanical Services
05.1997 - 08.2005
Youth Ministry
Crown Bible College
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