Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Jaeger

Summerville

Summary

Results-driven professional with extensive experience in dispatching and operations coordination. Skilled in route planning, customer service, and driver communication, I have a proven ability to manage high call volumes and handle emergencies efficiently. I am prepared to leverage my expertise in tracking systems and work order management to excel in a new role as a Dispatcher. I possess strong organizational skills and a solid work ethic, with a focus on coordinating logistics, managing schedules, and ensuring timely communication among all parties. I am proficient in utilizing dispatch software to effectively track and allocate resources, while maintaining accurate records and minimizing errors. I reliably handle high-pressure situations with a focus on efficiency and results. As a conscientious Dispatcher, I have the expertise to streamline operations and enhance service delivery.

Overview

27
27
years of professional experience

Work History

DISPATCHER

DUMPSTER PROS, LLC
07.2022 - 08.2025
  • Proficient in using computer systems for data entry, tracking, and managing driver information.
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency.
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status.
  • Maintained accurate records of dispatches, pickups, and deliveries.
  • Provided timely updates on order status and delivery times to customers and drivers.
  • Monitored GPS systems for real-time tracking of vehicles during transit.
  • Successfully managed the scheduling of driver routes based on customer orders & site locations.
  • Monitored routes and locations to verify timely services and accurate information.
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
  • Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
  • Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
  • Guided appropriate actions when unexpected delays occurred during transit.
  • Oversaw dispatch activities and enforced compliance according to DOT laws and regulations.
  • Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
  • Communicated clearly and concisely to reduce errors and provide complete dispatch data.
  • Oversaw dispatch communications within specifically assigned territories.
  • Monitored the dispatch board for unscheduled delays or hazards and relayed to field personnel.
  • Set targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules, and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.

DISPATCHER

BUILDERS FIRSTSOURCE
07.2021 - 07.2022
  • Receive & schedule incoming orders in DDMS as well as with the dock, yard, & engineered wood department.
  • Coordinate with different departments, i.e., sales, receiving, counter, & door shop, to ensure all orders are delivered on time, every time.
  • Schedule vans, flatbeds, & tractor trailers with all necessary orders for that particular day.
  • Negotiation skills / Multitasking / Team Player / Personable and Proficient.
  • Contact customers before pickup and delivery to confirm and coordinate pickup and delivery times.
  • Answered customer questions regarding shipments.

OPERATIONS COORDINATOR

UNITED SITE SERVICES, INC
02.2015 - 07.2021
  • Proficient in using computer systems for data entry, tracking, and managing driver information.
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency.
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status.
  • Maintained accurate records of dispatches, pickups, and deliveries.
  • Provided timely updates on order status and delivery times to customers and drivers.
  • Monitored GPS systems for real-time tracking of vehicles during transit.
  • Successfully managed the scheduling of driver routes based on customer orders & site locations.
  • Monitored routes and locations to verify timely services and accurate information.
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
  • Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
  • Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
  • Guided appropriate actions when unexpected delays occurred during transit.
  • Oversaw dispatch activities and enforced compliance according to DOT laws and regulations.
  • Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
  • Communicated clearly and concisely to reduce errors and provide complete dispatch data.
  • Oversaw dispatch communications within specifically assigned territories.
  • Monitored the dispatch board for unscheduled delays or hazards and relayed to field personnel.
  • Set targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules, and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.Proficient in using computer systems for data entry, tracking, and managing driver information.
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency.
  • Responded quickly to emergencies involving drivers or vehicles.
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status.
  • Assigned loads to drivers based on designated routes and driver location.
  • Maintained accurate records of dispatches, pickups, and deliveries.
  • Provided timely updates on order status and delivery times to customers and drivers.
  • Monitored GPS systems for real-time tracking of vehicles during transit.
  • Successfully managed the scheduling of drivers' routes based on customer orders.
  • Prepared, updated, and dispensed daily route schedule.
  • Monitored routes and locations to verify timely services and accurate information.
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
  • Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
  • Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
  • Guided appropriate actions when unexpected delays occurred during transit.
  • Oversaw dispatch activities and enforced compliance with DOT laws and regulations.
  • Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
  • Communicated clearly and concisely to reduce errors and provide complete dispatch data.
  • Oversaw dispatch communications within specifically assigned territories.
  • Monitored the dispatch board for unscheduled delays or hazards and relayed to field personnel.

DISPATCHER & ACCOUNT MANAGER

C.H. ROBINSON WORLDWIDE INC
07.2013 - 09.2014
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency.
  • Proficiently used computer systems for data entry, tracking, and managing driver information.
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status.
  • Provided timely updates on order status and delivery times to customers and drivers.
  • Monitored GPS systems for real-time tracking of vehicles during transit.
  • Monitored routes and locations to verify timely services and accurate information.
  • Assisted in training new staff members on dispatcher duties and responsibilities.
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
  • Communicated clearly and concisely to reduce errors and provide complete dispatch data.
  • Coordinated daily workflow in adherence with critical timelines.
  • Monitored the dispatch board for unscheduled delays or hazards and relayed to field personnel.
  • Conferred with customers or supervising personnel to address and resolve issues.

CUSTOMER SERVICE MANAGER

LIQUID HIGHWAY CAR WASH
06.2011 - 05.2013
  • Monitored daily operations of the customer service department, including call volume metrics and quality assurance scores.
  • Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
  • Prepared and presented customer service reports to management.
  • Created reports detailing key performance indicators related to the customer service team's activities.
  • Developed and maintained effective relationships with customers, staff, and vendors.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Lead team of customer service representatives to ensure quality standards are met.
  • Followed up with customers to drive satisfaction and gain service feedback.
  • Identified opportunities for improving customer satisfaction ratings through continuous process optimization.

MARINE AGENT

NORTON LILLY INTERNATIONAL
07.2008 - 11.2010
  • SAME DUTIES AS PREVIOUS JOB

MARINE AGENT

SEABOARD MARINE LTD., INC
04.2007 - 05.2008
  • SAME DUTIES AS PREVIOUS JOB

MARINE AGENT

AMELIA MARITIME SERVICES
01.2006 - 04.2007
  • SAME DUTIES AS PREVIOUS JOB

ASST. MARINE AGENT MANAGER

BARWILL-FILLIETTE, GREEN SHIPPING SERVICES
12.2001 - 01.2006
  • SAME DUTIES AS PREVIOUS JOB

MARINE AGENT

INCHCAPE SHIPPING SERVICES
08.1998 - 12.2001
  • Specialized experience in commercial transportation and logistics (13 years), initiatives that promote effective and efficient supply chain operations.
  • Calculated and submitted many preliminary and final expense reports for each customer, depending on the agreement, to help ensure all the necessary parties involved are paid promptly.
  • Have held all the necessary security passes (i.e., SCSPA port pass, TWIC card, etc.) required for each terminal as well as CBP requirements.
  • Assisted with the creation and distribution of a variety of internal and external forms used in the day-to-day operations.
  • Oversaw scheduling for the day-to-day activities of 3 transportation employees.
  • Defined appropriate metrics and measurements to drive results.
  • Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
  • Acted as a liaison between logistics, carriers, and customers.
  • Produced export bills of lading and updated shipment status information.
  • Monitored shipments to guarantee on-time delivery.
  • Completed all required CBP documentation, Surety Bonds, SEDs, Port Clearance, ETC.
  • Built partnerships with local organizations to increase company offerings and improve services.

Education

High School Diploma -

WANDO HIGH SCHOOL
01.1997

Skills

  • Skilled Dispatcher & Route planner to maximize efficiency
  • Efficient time management
  • Deadline oriented
  • Oral and written communications
  • GPS Tracking Systems
  • Multitasking Abilities
  • Excellent communication skills
  • Self-motivation
  • Regulatory compliance
  • Trucking dispatching
  • Critical Decision-making
  • Quality assurance

Timeline

DISPATCHER

DUMPSTER PROS, LLC
07.2022 - 08.2025

DISPATCHER

BUILDERS FIRSTSOURCE
07.2021 - 07.2022

OPERATIONS COORDINATOR

UNITED SITE SERVICES, INC
02.2015 - 07.2021

DISPATCHER & ACCOUNT MANAGER

C.H. ROBINSON WORLDWIDE INC
07.2013 - 09.2014

CUSTOMER SERVICE MANAGER

LIQUID HIGHWAY CAR WASH
06.2011 - 05.2013

MARINE AGENT

NORTON LILLY INTERNATIONAL
07.2008 - 11.2010

MARINE AGENT

SEABOARD MARINE LTD., INC
04.2007 - 05.2008

MARINE AGENT

AMELIA MARITIME SERVICES
01.2006 - 04.2007

ASST. MARINE AGENT MANAGER

BARWILL-FILLIETTE, GREEN SHIPPING SERVICES
12.2001 - 01.2006

MARINE AGENT

INCHCAPE SHIPPING SERVICES
08.1998 - 12.2001

High School Diploma -

WANDO HIGH SCHOOL

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